Location Manager

Zum; United States; Remote; USD 145,000 - 150,000; Full time

Job summary

Zūm is seeking a Floating Location Manager to travel to and lead multiple sites, serving as interim location leader to ensure operational excellence and scalability. You will oversee fleet, safety culture, staffing, and KPI performance across locations, while maintaining strong relationships with customers and internal teams.

Responsibilities include coordinating with HR, payroll, and safety teams, managing P&L, and ensuring compliance in diverse site environments, including unions where

Qualifications

• 7+ years of operational leadership experience, preferably in transportation or logistics.
• Proven track record in safety performance and team development.
• Ability to manage operations in both unionized and non-unionized environments.
• Strong project management skills in fast-paced, adaptive roles.
• Exceptional stakeholder relationships and customer service abilities.
• Self-starter capable of independent decision-making and multitasking.
• Familiarity with P&L management and CBAs.

Responsibilities

• Act as interim leader for locations requiring additional managerial support.
• Develop and implement operational plans tailored to each location.
• Oversee fleet management, team development, training, and compliance across sites.
• Establish and maintain relationships with customers, stakeholders, and internal teams.
• Monitor KPIs using IT infrastructure and ensure targets are exceeded.
• Foster a culture of behavioral safety for all employees.
• Manage full P&L responsibility across assigned locations.
• Coordinate with HR, Recruiting, and Safety teams for staffing and compliance.
• Maintain readiness and compliance for fleet and facility operations.
• Serve as liaison between union reps and operations teams where applicable.
• Collaborate with payroll, finance, and safety departments to streamline operations.

Skills

Operational leadership

Safety performance

Staff development

Labor relations

Project management

Stakeholder management

Independent decision making

P&L management

CBAs familiarity

Job description

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

About ZūmZūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

Responsibilities:

Position Overview The Floating Location Manager will be an agile leader who will travel to any location Zum operates and operate as the interim location manager. This dynamic role requires a strategic and adaptable leader with the ability to ensure operational excellence at any location they are sent too support.The Floating Location Manager is pivotal in maintaining Zūm’s high standards while ensuring Zūm’s operational excellence and scalability.

Responsibilities

• Act as the interim leader for locations requiring additional managerial support, including newly established yards or during transitions.

• Develop and implement operational plans tailored to specific customer requirements at each location.

• Oversee fleet management, team development, training, and compliance across multiple sites.

• Establish and maintain strong relationships with customers, stakeholders, and internal teams.

• Utilize Zūm’s IT infrastructure to monitor KPIs, ensuring performance targets are exceeded.

• Foster a culture of behavioral safety for all employees.

• Manage full P&L responsibility across assigned locations, ensuring financial and operational efficiency.

• Coordinate with HR, Recruiting, and Safety teams to address staffing and compliance needs.

• Maintain readiness and compliance for fleet and facility operations, ensuring adherence to state, federal, and contractual requirements.

• Serve as a liaison between union representatives and operations teams, where applicable.

• Collaborate with payroll, finance, and safety departments to streamline operations and address discrepancies.

Essential Functions

• Strategically plan and execute hiring needs with HR and Recruiting teams.

• Ensure fleet readiness through collaboration with Shop Managers and compliance with relevant mandates.

• Oversee daily operations, incident reporting, and resolution processes.

• Monitor and maintain clean, organized, and efficient facilities across sites.

• Support special projects, including field trip logistics and charter processes.

• Deliver consistent results in KPI performance and operational efficiency across multiple locations.

Requirements

• 7+ years of operational leadership experience, preferably in transportation or logistics.

• Proven track record in safety performance and team development.

• Demonstrated ability to manage operations in both unionized and non-unionized environments.

• Strong project management skills with experience in fast-paced, adaptive roles.

• Exceptional stakeholder relationship and customer service abilities.

• Self-starter capable of independent decision-making and multitasking.

• Familiarity with P&L management and collective bargaining agreements (CBAs).

$145,000 - $150,000 a year

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.