Lobby Security Concierge

City National Bank; Torch of Friendship (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

City National Bank in Florida is seeking a Lobby Security Concierge to maintain a safe, welcoming lobby while handling visitor check-ins, credential verification, and badge issuance. The role supports access management and collaborates with the Security Operations Center. You will monitor cameras, assist with alarm systems, and ensure proper documentation of security events.

The position requires flexibility to cover shifts between 7:00 a.m. and 7:00 p.m., with occasional weekend hours.

Qualifications

• Lobby-based customer service and front desk experience.
• Experience using access management systems for provisioning/deprovisioning.
• Experience with VERKADA or similar security platforms preferred.

Responsibilities

• Process visitor check-ins and issue badges.
• Monitor lobby flow and report concerns to SOC.
• Assist with access badge issuance and temporary access.
• Log visitor activity in CNB systems.
• Operate camera network and review footage.
• Support alarm system and security audits.
• Provide exceptional client service with professionalism.

Skills

Customer service

Communication skills

Attendance

Flexibility

Physical security basics

Education

High School Diploma or GED

Tools

VERKADA

Access control system

Job description

Overview

The Lobby Security Concierge supports the safety, security, and daily operational flow of CNB's lobby and designated areas by serving as the first point of contact for employees and visitors. The role ensures a welcoming and professional environment while carrying out established procedures for visitor access, credential verification, and buildingentry facilitation.

This position assists with lobby operations by monitoring activity, coordinating with CNB's Security Operations Center (SOC) or building security when concerns arise, and maintaining orderly lobby conditions. The role also provides administrative support for CNB's accessmanagement processes, including preparing newhire badges, documenting lobbyrelated issues in CNB systems, and supporting temporary access requests. Duties remain strictly procedural and do not include investigative or enforcement responsibilities.

What You'll Do:

• Serve as the primary point of contact for all visitors by processing checkins, verifying and validating credentials, issuing temporary and visitor badges, coordinating with employee hosts, logging visitors, and ensuring their arrival to the appropriate departments, while maintaining professionalism, confidentiality, and a welcoming, customerfocused lobby presence.

• Oversee daytoday lobby flow by monitoring visitor queues, facilitating package deliveries, maintaining an orderly and professional environment, and promptly notifying CNB's SOC or building security of any safety, facility, or behavioral concerns.

• Support administrative components of CNB's accessmanagement program, including preparing newhire badges, assisting with visitor logs, coordinating temporary access requests, and documenting lobbyrelated service issues through CNB's ticketing systems.

• Monitors securitycamera activity in the lobby and Banking Centers through the Bank's camera network, including reviewing Banking Center ticket requests for footage.

• Performs administrative tasks related to the branch alarm system, including processing alarm notices, additions, changes, and removals.

• Performs site visits to Banking Centers and facilities to conduct routine security assessments (doors, vaults, alarms, cameras, etc.).

• Performs buildingaccess tasks, including programming and issuing access badges to authorized and verified visitors.

• Supports the Bank's accessmanagement system by ensuring timely issuance of newhire security access badges and newhire employee IDs in advance of their first day, following strict standards for rolebased access and timely decommissioning during separations.

• Maintains a clean, organized, and welcoming lobby environment.

• Coordinates with Departments to direct visitors to appropriate personnel.

• Keeps a detailed digital log of visitor activities in systems of record for security review and escalation as per procedures.

• Operates the camera system for ID creation as needed.

• Immediately notifies SOC or building security of safety concerns in accordance with procedures.

• Follows periodic schedules to review cameras and other security equipment.

• Delivers exceptional client service while maintaining a vigilant and professional demeanor.

• Supports special events or meetings in the lobby with enhanced security measures as needed.

• Reports maintenance or safety issues that could impact security to the appropriate department using the ticketing system.

• Alerts SOC or building security when anomalies are noticed.

• Assists with accessbadge requests, deliveries, and parking permits by verifying identities and authorization.

• Supports lobby project work as assigned.

• Escalates issues administratively to the Security Manager or Chief Security Officer.

• Supports successful securityaccess audits through timely and appropriate recordkeeping within the accessmanagement program.

• Uses the Verkada securitysystem platform proficiently and on a daily basis to perform required camera monitoring, footage retrieval, and related securityrecord documentation in accordance with established procedures.

• Crosstrains and provides backup support for Security Analyst reporting tasks and related processes, and adheres to daily schedules to ensure continuous lobby coverage with no overlap or gaps during breaks, PTO, or shift transitions.

• This role requires availability and flexibility to meet schedule requirements that may fluctuate between the hours of 7:00 a.m. and 7:00 p.m., with little to no notice.

Qualifications

• Minimum 1 year experience performing lobbybased customer service and frontdesk operations, including greeting and directing visitors, managing visitor checkin, validating identification, and issuing badges, IDs, or access credentials to visitors and employees.
• Minimum 1 year of Recent (within the last two years) handson experience working with an access management system, including provisioning and deprovisioning access for employees and visitors, ensuring access is limited to approved areas and processed in a timely, audited manner.
• Minimum 1 year experience using or administering VERKADA or a similar access management system within the last two years.
• Minimum 1 year experience applying roledefined access standards and maintaining strict, timely processing within an audited framework; three (3) years of experience is preferred.
• Minimum 1 year experience supporting building security functions such as monitoring camera footage, addressing branch alarm cases, and assisting with securitysystem monitoring (e.g., cameras, alarms, badge systems).
• Minimum 1 year prior experience in equipment inspection and reporting considered highly desirable.
• Commitment to maintaining reliable and consistent availability, including reporting as scheduled, adapting to changing work schedules, and supporting operational coverage needs in a timely and dependable manner.
• Ability to conduct onsite inspections at assigned branch locations, including evaluating locks, vaults, cameras, and branch alarm systems, and applying knowledge of physical security components to identify issues or irregularities.
• Knowledge of maintaining records, databases, and spreadsheets used for securitysystem documentation and tracking (Verkada preferred).
• Ability to exercise sound judgment and follow established procedures when addressing situations, including knowing when and how to obtain assistance.
• Ability to maintain excellent attendance, punctuality, alertness, and professional conduct at all times.
• Strong customerservice and communication skills, including the ability to clearly convey information and listen effectively.
• Ability to maintain clear, twoway communication when addressing situations while remaining courteous and professional.
• Ability to consistently conduct oneself in a calm, professional, and dignified manner that reflects positively on the Bank.
• Ability to accommodate flexible scheduling needs, including weekends and holidays when required.
• Ability to sit or stand in a lobby setting for prolonged periods.
• Ability to lift up to 25 pounds for packages, mail, or other items as needed.
• Ability to hold a valid driver's license and follow assigned schedules to visit and inspect Banking Centers as assigned.

Education

• High School Diploma or GED equivalent or an equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Special Instructions to Candidates

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information.

Applicants who require a reasonable accommodation to participate in the interview process should contact [e-mail] in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.