Lobby Porter

Ko-Kwel Casino Resort Medford; Medford (OR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health care benefits

401K retirement with 4% match

Generous time off

Job summary

Ko-Kwel Casino Resort Medford is seeking a Lobby Porter to help maintain a clean, safe, and welcoming hotel environment. You will greet guests, restock supplies, clear areas, and perform light cleaning while upholding the resort's service standards.

This role supports a team-first culture on Oregon's southern coast, with opportunities to grow and contribute to memorable guest experiences. Weekend and evening shifts are common in hospitality.

Qualifications

• Friendly, approachable attitude to welcome guests and colleagues.
• Clear, positive communication with guests and teammates.
• Reliable, punctual, and ready to contribute.
• Ability to follow safety directions and read SDS on cleaning products.
• Flexibility to work weekends, evenings, and holidays in hospitality.

Responsibilities

• Keep spaces safe, clean, and welcoming for guests and team.
• Greet guests, answer requests, and protect guest privacy.
• Handle closing duties: restocking carts, organizing supplies.
• Tackle light cleaning tasks and maintain cleanliness of common areas.
• Report safety concerns and lost items to supervisor.

Skills

Friendly demeanor

Clear communication

Team player

Reliability

Guest-focused service

Education

High school diploma or GED

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

Lobby Porters are the behind-the-scenes heroes of our hotel experience. Whether it's restocking supplies, clearing out laundry, or keeping our common areas clean and welcoming, your work makes sure everything is in place so our guests feel right at home. You'll be part of creating a space that's not just tidy-but warm, relaxing, and thoughtfully cared for.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Embody the resort's service standards in a way that leaves team members and guests telling their friends all about us.
• A dedication to creating a clean, safe, healthy, and friendly environment for both guests and coworkers.
• A warm, helpful presence-greeting guests, answering requests, and always protecting their privacy.
• Careful attention to detail when vacuuming carpets, dusting furniture, or refreshing amenities.
• The ability to wash windows, wipe down walls, clean bathrooms, and keep every corner shining.
• A knack for putting furnishings and accessories back in place with care after cleaning.
• Willingness to tackle closing duties-restocking carts, wrapping toiletries, helping teammates, or organizing supplies.
• Flexibility to handle special projects or light-duty tasks when business slows down.
• A sense of responsibility in reporting lost-and-found items, damages, or anything suspicious to the supervisor.
• A guest-first attitude, resolving or passing along concerns so every visitor feels cared for.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Comfortable communicating clearly and positively with both guests and teammates.
• A high school diploma or GED is great to have, but not required.
• Six (6) months experience as a lobby porter in the hospitality industry, or related experience is a plus.
• Reliability-meeting deadlines and showing up ready to contribute.
• Comfort working solo or as part of a team.
• Ability to read and follow directions (and Safety Data Sheets for cleaning supplies).
• A knack for clear, friendly communication with guests and coworkers.
• Willingness to pass and maintain compliance with background and drug-free workplace policies.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.This is an active role-you'll be standing, walking, bending, and kneeling often, sometimes on your hands and knees for extended periods. You'll regularly lift and move up to 25 pounds, and occasionally up to 50. Expect weekends, evenings, and holidays as part of the rhythm of hospitality. Vision, focus, and safe use of cleaning products are all essential.This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.