Lobby Lounge Server

The Fairmont Washington, D.C, Georgetown; Washington (District of Columbia); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Medical, Dental and Vision Insurance

401K

Employee discount across Accor world

Learning programs through Accor Academ

Opportunity for growth within property

Corporate social responsibility

Job summary

The Fairmont Washington, D.C., Georgetown is seeking a Server to deliver exceptional service for our guests. You will assist with menu knowledge, suggest beverages, and ensure accurate order delivery.

Join a luxury property and grow your career through Accor's world-wide opportunities; competitive pay, benefits, and learning programs await.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Previous food and beverage experience required. Basic food and wine knowledge required
• Minimum of one-year experience as a server in a fine dining restaurant is preferred
• Excellent verbal communication skills
• High energy level; friendly; outgoing; team player, good organizational skills; salesmanship

Responsibilities

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Presents menu and specials, answers questions, and makes suggestions regarding food and service
• Relay orders to the kitchen and serves courses from kitchen and service bars.
• Serving food and beverage items to guests
• Handle cash and remittance; collects payment from customers.
• Stocking of stations
• Maintain cleanliness of restaurant; clears and resets counters or tables at conclusion of each course.
• Following established service guidelines and practices; continually demonstrate the Service Principles with every interaction with guest and colleagues.
• Carrying out other duties and responsibilities that may be requested by your teammates or manager.
• Maintain a positive service attitude at all times and be willing to help and advise guests with all questions and requests they may have.

Skills

Customer service

Interpersonal skills

Problem solving

Teamwork

Verbal communication

Energetic

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Server

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Rate of Pay: $18.00 - $20.00 per hour plus tips

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Presents menu and specials, answers questions, and makes suggestions regarding food and service
• Relay orders to the kitchen and serves courses from kitchen and service bars.
• Serving food and beverage items to guests
• Handle cash and remittance; collects payment from customers.
• Stocking of stations
• Maintain cleanliness of restaurant; clears and resets counters or tables at conclusion of each course.
• Following established service guidelines and practices; continually demonstrate the Service Principles with every interaction with guest and colleagues.
• Carrying out other duties and responsibilities that may be requested by your teammates or manager.
• Maintain a positive service attitude at all times and be willing to help and advise guests with all questions and requests they may have.

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Previous food and beverage experience required. Basic food and wine knowledge required
• Minimum of one-year experience as a server in a fine dining restaurant is preferred
• Excellent verbal communication skills
• High energy level; friendly; outgoing; team player, good organizational skills; salesmanship

Additional Information

Physical requirements:

• Ability to stand and walk for extended periods
• Frequent lifting and carrying up to 25lbs
• Frequent bending, stooping, kneeling, pushing, and pulling