Lobby Lounge Host - On Call

Accorhotel; San Diego (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Complimentary meals

Complimentary on-site parking

Hotel discounts

F&B and spa discounts

Job summary

Fairmont Grand Del Mar requires a courteous hostess to warmly welcome guests, manage seating and reservations, and communicate guest needs to servers and management. The role emphasizes knowledge of hotel offerings, professional communication, and strong guest service.

Training and rigorous standards ensure a premium guest experience at this luxury resort in San Diego. Eligibility includes a Food Handlers Card, basic math and computer skills, and the ability to read, write, and understand

Qualifications

• High School graduate is required.
• Food Handlers Card is required.
• Must read/write/understand English and basic workplace language.
• Good communication skills, verbal and written, are essential.

Responsibilities

• Greet guests with a congenial appearance and manage seating and reservations.
• Relay reservations and guest comments to management and servers.
• Maintain knowledge of restaurant and hotel offerings.
• Answer all phone calls at the hostess stand.
• Maintain cleanliness and organization of the hostess stand and entryway.
• Oversee reservation and hostess equipment, software, and supplies.

Skills

Guest service

Communication

Basic math

Basic computer skills

Education

High school diploma

Tools

OpenTable

Job description

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery.The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

Responsibilities

Job responsibilities include; although are not limited to:

• Display a congenial appearance and is well groomed at all times.
• Communicate all reservations and guest comments to management and servers.
• Maintain thorough knowledge of all restaurant and hotel offerings
• Welcoming guests
• Coordinating the seating of guests and managing reservations.
• Answer all phone calls received at the hostess stand.
• Maintain cleanliness and organization of hostess stand and entryway.
• Oversee maintenance of all Reservation and Hostess equipment, software and supplies.
• Communication of guest profile and expectations is essential to relay forward to servers and management.
• Perform general clerical tasks including utilization of Open Table.

• Food Handlers Card required.
• High School graduate
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written
• Must possess basic math skills and the ability to use a calculator.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of Restaurant operations, its services, and facilities.
• Must have superior guest service abilities as well as a complete understanding of California serving guidelines.

Wage Information

The hourly rate for this position is $20.60

Job Perks & Benefits:

Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What is in it for you:

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees arerecognized for outstandingperformance through appreciationprograms, awards, andexclusive travel andlifestyle perks.
• Meaningful Work: Create memorable experiencesfor guests whilemaking a positiveimpact through exceptionalhospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements

Applicants must be legally eligible to work the United States.