Lobby Leader & Personal Banking Advisor

BMO U.S.; High Desert (NM); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident insurance

Life insurance

Retirement savings plans

Job summary

BMO U.S. in Albuquerque, NM is seeking a Lobby Leader in Retail Banking Sales & Service to deliver exceptional customer experiences. You welcome customers, discuss banking options, and guide them to digital/self-serve channels.

The role collaborates with branch partners, identifies referral opportunities, and supports a range of banking needs from everyday transactions to credit card solutions. Strong communication and problem-solving help drive branch performance while maintaining privacy and

Qualifications

• 1–2 years of relevant experience in banking or customer service.
• Confident in using social media, tablets, smartphones, and online tools.
• Experience in consultative customer service or sales with a personal touch.

Responsibilities

• Welcome customers and guide them to digital and self-serve options.
• Identify customer needs and provide guidance on banking solutions.
• Collaborate with branch partners to deliver a seamless customer experience.

Skills

Customer service

Sales orientation

Communication

Team collaboration

Problem solving

Tools

CRM software

Digital banking tools

Job description

BMO U.S. in Albuquerque, NM is seeking a Lobby Leader in Retail Banking Sales & Service to deliver exceptional customer experiences. You welcome customers, discuss banking options, and guide them to digital/self-serve channels.

The role collaborates with branch partners, identifies referral opportunities, and supports a range of banking needs from everyday transactions to credit card solutions. Strong communication and problem-solving help drive branch performance while maintaining privacy and