LOBBY GUEST SERVICE AGENT

Rapport Guest Services; New York (NY); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Commuter Benefits

Health and Wellness Programs

Employee Assistance Programme

Job summary

Rapport Guest Services is hiring a Lobby Guest Service Agent in NYC to create a welcoming, professional environment for guests, executives, and staff. Located in the lobby, the GSA is the first point of contact, guiding visitors to appointments and assisting during their stay.

The role emphasizes hospitality, strong communication, and the ability to manage multiple tasks calmly in a fast-paced front desk setting, with comprehensive benefits and continuous development opportunities.

Qualifications

• Genuine sense of hospitality and commitment to Platinum Service standards.
• Ability to work under pressure while engaging with visitors.
• Excellent listening and verbal communication skills.
• Basic computer skills and comfort with office technologies.

Responsibilities

• Greet visitors warmly and manage arrivals, coordinating with on-site security as needed.
• Answer calls professionally, take messages accurately, and direct inquiries.
• Enforce established security policies for arriving and departing visitors.
• Maintain visitor processing in the internal system and register activities.
• Assist guests with wayfinding, amenities, transportation, and local information.
• Provide Hospitality Services support to guests, visitors, and staff.

Skills

Hospitality

Communication

Multitasking

Computer basics

Job description

Position Title: LOBBY GUEST SERVICE AGENT - Goldman Sachs - NYC

Salary: $24 - $25 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference centre management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.

Essential Duties and Responsibilities

• Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Follow established procedures with regard to both expected and unexpected arrivals, coordinating with in‑house security as appropriate. Address guests and clients by name whenever possible.
• Answer telephones in a friendly, professional manner, take messages with accuracy, transfer phone calls, and appropriately handle or refer questions and requests. Use proper telephone techniques, including always putting a smile in one’s voice and enhancing personalization by using names.
• Implement established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
• Manage closely all activity in the internal visitor processing system.
• Register all guest activity and liaise with other centres on visitor processing.
• Act as an overall Hospitality Services resource to guests, visitors, and employees in providing way‑finding and amenities within the building, commutation and transportation, community retail, neighbourhood amenities, and organisational information.

Qualifications

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.
• The ability to work under pressure, prioritise tasks and juggle many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology/equipment.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Programme
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Programme
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applicants are accepted on an ongoing basis. Rapport maintains a drug‑free workplace.

Legal and Compliance

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

For positions in Washington State, Maryland, or to be performed remotely, references for paid time off benefits information can be found here: https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf