Lobby Attendant: Guest Service & Cleanliness

DoubleTree by Hilton McLean Tysons; McLean (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

B. F. Saul Company Hospitality Group is seeking a motivated Housekeeper to maintain cleanliness in public areas across its portfolio of properties.

You will ensure supplies are stocked, respond to guest requests with courtesy, and work as part of a team to uphold brand quality and safety standards. This role requires physical stamina, the ability to lift up to 75 pounds, and a high school diploma. The position offers hourly pay, healthcare benefits, a 401(k) plan, and opportunities to grow

Qualifications

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
• Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
• Significant bending required.

Responsibilities

• Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are provided. Ensures cart, linens, public areas, and equipment are clean and in working order.
• Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
• Safety/Risk Management: Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
• Self-Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Skills

Housekeeping experience

Attention to detail

Customer service oriented

Physical stamina

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a motivated Housekeeper to maintain cleanliness in public areas across its portfolio of properties.

You will ensure supplies are stocked, respond to guest requests with courtesy, and work as part of a team to uphold brand quality and safety standards. This role requires physical stamina, the ability to lift up to 75 pounds, and a high school diploma. The position offers hourly pay, healthcare benefits, a 401(k) plan, and opportunities to grow