Lobby Attendant

Lodging Dynamics; Anaheim (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lodging Dynamics Hospitality Group is seeking a Lobby Attendant to maintain cleanliness and order across hotel public areas. The role supports guest comfort by delivering requested items, assisting with amenities, and ensuring orderly lobby spaces.

The incumbent will follow established cleaning schedules, report maintenance needs, and assist with light housekeeping in common areas as needed, contributing to a positive guest environment.

Qualifications

• Basic hospitality customer service skills.
• Ability to follow cleaning schedules and safety procedures.
• Strong observational skills to identify maintenance needs.

Responsibilities

• Maintains inventory of cleaning supplies and notifies management of needs.
• Inspects public areas to ensure cleanliness standards and reports issues.
• Responds to guest requests and delivers items to rooms as needed.
• Cleans and sanitizes lobby, restrooms and other designated areas.
• Operates shuttle transportation when required and handles guest luggage safely.

Skills

Guest service

Attention to detail

Safety awareness

Job description

The Lobby Attendant performs a combination of tasks which maintain the hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains the inventory of cleaning supplies and ensures the General Manager is aware of inventory needs.
• Maintains all laundry equipment and informs appropriate personnel of any maintenance needs.
• Remains knowledgeable about the hotel's facilities, including but not limited to: the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back-office area, the laundry room, public restrooms, and other public areas.
• Knows the proper methods of cleaning each area. Knows when each area should be cleaned according to scheduled times or on an as-needed basis.
• Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to the supervisor.
• Answers guest requests, including delivering cots, cribs, towels, pillows, irons, and ironing boards etc. to guest rooms.
• Drives hotel shuttle when asked and carries guest luggage (must have valid driver's license and be insurable by hotels' insurance carrier).
• Cleans and services assigned areas in response to special requests or problems.
• Picks up noticeable trash or debris and sweeps or vacuums entry at front desk upon arrival.
• Cleans and sanitizes telephones, door handles, and other hardware fixtures. Also polishes chrome and other surfaces routinely.
• Dusts, cleans, and straightens furniture.
• Vacuums all areas according to a schedule or on an as-needed basis.
• Responds quickly to guest, supervisor, or management requests in a friendly and appropriate manner.
• Reports needed repairs or unsafe conditions to supervisor and guest services.
• Keeps supplies organized and stocked. Reports needed materials to supervisor.
• May occasionally assist room attendants and supervisors by cleaning guest rooms.
• May occasionally assist room attendants with heavy items such as mattresses and soiled linens. May deliver necessary or low-stocked supplies to room attendants or other lobby attendants.
• Cleans designated areas such as lobby, public restrooms, public areas and back of house areas on hotel property.
• Collects trash throughout the hotel including room attendants' carts, vending and room service areas, offices and rest rooms.
• Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Sorts all linen and separates and treats all stains.
• Loads articles into washer and adds specified amount of detergent, soap, or other cleaning agent.
• Lifts clean, wet articles from the washer and places them successively into dryers for measured time cycles. Sorts dried articles according to type.
• Folds and places items in appropriate locations.
• Soaks contaminated articles in neutralizer solution.
• Provides a professional image at all times through appearance and dress.

• Follow company policies and procedures.

POSITION REQUIREMENTS:

• Basic reading, writing and math skills.

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.