Loans & Distributions Specialist, (TFG)

Strongpoint Partners; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible Workplace

Flexible PTO

Inclusive Environment

Growth Opportunities

Comprehensive Benefits

Job summary

Strongpoint Partners is a tech-enabled retirement services platform serving small to mid-sized businesses with integrated retirement administration, recordkeeping, payroll, and HR solutions. The Finway Group, a Strongpoint partner, seeks a Loans & Distribution specialist with 2–3 years in retirement plan processing to ensure accurate handling and exceptional service.

This fully remote role favors Central/Eastern time zones.

Qualifications

• 2-3 years of experience with retirement plan documents or related processing experience.
• Experience in a high-volume processing environment.
• Strong organizational skills to manage multiple requests within 24–48 hours.
• General understanding of plan document language for handling requests.
• Experience with recordkeepers Empower, Voya, John Hancock, Principal, TransAmerica is a plus.
• Excellent verbal and written communication for customer service.
• Proficiency in Word, Excel, and PowerPoint.

Responsibilities

• Manage overnight requests and prioritize workload.
• Learn vendors’ websites to approve online requests and run reports as needed.
• Answer and return calls from recordkeepers, customers, and participants.
• Perform data entry, reports, and documentation review as part of admin duties.
• Ensure timely and accurate processing of distributions and loans.
• Resolve issues related to distribution and loan processing.
• Maintain relationships with multiple recordkeepers to ensure compliance.
• Support other duties as assigned.

Skills

Customer service

Communication

Organization

Time management

Tools

Empower

Voya

John Hancock

Principal

TransAmerica

MS Office

Job description

Strongpoint Partners is tech -enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve. Strongpoint Partners combines a relentless passion for service and innovation with the experience and expertise required to make retirement work for everyone. For more information, please visit: www.strongpointpartners.com .

About The Finway Group, (TFG):

The Finway Group is a national retirement plan services firm based in Des Moines, Iowa, with a presence across 43 states, serving as the Pooled Plan Provider (PPP), Third-Party Administrator (TPA), and 3(16) Named Fiduciary for all plans it administers. Finway offers a comprehensive suite of single-employer and Pooled Employer Plan (PEP) retirement solutions, providing employers flexible, turnkey retirement plan options. With approximately 50 team members and a 96%+ client retention rate, Finway has built a reputation for high-touch, results-driven retirement plan management. TFG is an operating partner of Strongpoint Partners, a leading tech-enabled financial services retirement platform backed by Shore Capital Partners (SCP).

Position Summary:

The Finway Group (TFG), a Strongpoint partner, is seeking a dedicated individual with 2-3 years of experience in managing loans and distributions within the retirement plan landscape to join our Loans and Distribution team. You'll play a pivotal role in ensuring accurate and timely processing, resolving issues, and providing exceptional customer service, all while embracing our empathetic and growth-driven culture.

PLEASE NOTE: This is a fully remote position and can be performed from anywhere within the United States; however, due to the primary locations of our client teams, preference will be given to those in the Central and Eastern time zones.

Key Responsibilities:

• Manage inflow of requests that come in overnight that are assigned to you
• Assisting participants as needed to ensure their requests are handled appropriately by learning different vendors’ websites to approve online requests and run reports when needed
• Answering and returning calls from recordkeepers, customers, participants but not limited to.
• Administrative work that includes a variety of reports, data entry, research, documentation review
• Ensuring timely and accurate processing of distributions and loans
• Resolving issues as they pertain to distribution and loan processing
• Manage relationships with multiple recordkeepers to ensure compliance and seamless processing.
• Other duties as assigned.

Minimum Qualifications:

• Preferred minimum of 2-3 years of experience with retirement plan documents.
• Experience working in a high-volume processing environment.
• Highly organized to prioritize and keep multiple requests in motion to meet 24-48 hours processing metrics.
• General understanding of plan document language to ensure proper handling of requests
• Experience working with recordkeepers Empower, Voya, John Hancock, Principal, TransAmerica a plus.
• Outstanding verbal and written communication skills for top-notch customer service.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• A keen eye for detail, compliance, and accuracy.
• Self-starters and own their body of work.

Pay Transparency Statement:

The anticipated pay range for this position is $45,000-$55,000 annually.

At Strongpoint Partners, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Our Value-Driven Employee Experience:

• Flexible Workplace – Hybrid and remote options available for many roles.
• Flexible PTO – Competitive paid time off, including flexible & unlimited options.
• Inclusive Environment – A culture that values diversity, collaboration, and respect.
• Growth Opportunities – Support for ongoing learning and career development.
• Comprehensive Benefits – Health, dental, vision, life, and disability coverage.

Specific benefits and programs may vary by partner and position.