Loans Customer Support Specialist

Data-Center-Inc; Hutchinson (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Data-Center-Inc in Hutchinson, KS, seeks a Customer Support Specialist to assist community banks using our software. You’ll log and respond to inquiries, educate customers, and collaborate with implementation teams to ensure smooth deployments.

The role requires strong communication, analytical skills, and comfort with numbers. You’ll work 7 AM–7 PM CST across the U.S., with on‑call rotations and contributions to documentation and process improvements.

Qualifications

• Experience in a bank, financial institution, or related field.
• Excellent verbal and listening skills for in-person and phone interactions.
• Strong written communication and professional attitude.
• Analytical and problem-solving abilities with good time management.
• Proficiency with Microsoft 365 tools and adaptability to new tools.
• Comfort with numbers and basic calculations; CST shift flexibility.

Responsibilities

• Receive, log, and respond to inquiries via phone, chat, and email about DCI products.
• Educate customers to improve understanding of DCI applications.
• Research and resolve questions efficiently; escalate complex issues as needed.
• Maintain and update customer records with accuracy and compliance.
• Contribute to user documentation and assist with setup for new services.
• Support on-site implementation teams and education department as needed.
• Serve as backup for first-level calls across applications and participate in call center.

Skills

Banking experience

Verbal communication

Written communication

Analytical thinking

Time management

Microsoft 365

Adaptability

Numerical ability

Shift flexibility

Education

Bachelor’s or Associate degree

Job description

Description

The Role

Are you a problem-solving expert who loves helping others? Do you thrive on making technical concepts clear and providing stellar support? If so, we’d love to have you join our team as a Customer Support Specialist!

In this role, you’ll be an essential part of our Customer Support team, providing accurate and timely assistance to clients using DCI’s software applications. By helping clients manage deposits, loans, online banking, and more, you’ll empower community banks to offer exceptional services to their customers.

What You’ll Do

Key responsibilities include:

• Receive, log, and respond to telephone, online chats, and email inquiries about DCI products.
• Educate customers to improve their understanding of DCI applications and services.
• Research and resolve customer questions and concerns efficiently.
• Escalate complex application issues to senior-level support or development teams when needed.
• Maintain and update customer control records, ensuring accuracy and compliance.
• Provide input for user documentation and contribute to its creation.
• Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
• Assist with setup and plugin configuration for new services.
• Serve as backup support for first-level calls across applications.
• Participate in the customer support call center as needed.

What We’re Looking For

Required qualifications:

• Work experience in a bank, financial institution, or related field.
• Excellent verbal and listening skills for both in-person and phone interactions.
• A friendly, professional attitude when assisting customers.
• Exceptional written communication skills for internal and external correspondence.
• Strong analytical, problem‑solving, and resolution abilities.
• Effective time management and organizational skills.
• Proficiency with Microsoft 365 tools.
• Adaptability to quickly learn new tools and processes.
• Comfort with working with numbers and performing basic mathematical calculations.
• Flexibility to work shifts between 7 AM and 7 PM CST to accommodate clients across the U.S., including participation in on‑call rotations.

What Will Help You Stand Out

Preferred qualifications:

• Bachelor’s or Associate degree, or equivalent professional experience.
• Technical skills for supporting DCI products and services, including vendor product installation and setup.
• Strong interpersonal skills with the ability to excel in team environments.

A Day in the Life

Imagine starting your day by assisting a client with troubleshooting a technical issue, followed by preparing customer control records to ensure smooth banking operations. You’ll collaborate with teams across the organization and end the day knowing your efforts helped community banks provide top‑notch services.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 29 states, we are committed to empowering community banks with cutting‑edge technology and exceptional service.

You’ll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well‑being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: Deliver the best possible experience for clients.
• Attitude Over Aptitude: Bring the right mindset and we’ll provide the tools to success.
• Open and Frequent Communication: Keep clients and team members inform at all times.
• Trust and Accountability: Take ownership of your work and strive for excellence…
• Honesty and Integrity in Everything We Do .. We at \… … …… ??

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you.