Loan Support Specialist I

Columbia Bank; Phoenix (AZ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid time off

Life insurance

Tuition assistance

Job summary

Columbia Bank in Phoenix seeks a Loan Support Specialist I to service consumer, SBA, and commercial loans in a high-volume environment. You will perform general loan maintenance, payments, data entry, lien perfection, and escrow support while ensuring regulatory compliance.

Ideal candidates have 1–3 years in loan servicing, strong analytical and communication skills, and the ability to work across teams. We offer comprehensive benefits and opportunities to grow within a trusted community bank.

Qualifications

• 1–3 years of Consumer, SBA or Commercial/Business loan or equivalent experience.
• Working knowledge of consumer, SBA and commercial/business loan regulations, policies and procedures.
• Ability to multi-task and respond to frequent changes in daily workflow.
• Solid interpersonal, verbal, and written communication skills.

Responsibilities

• Perform loan servicing activities: general loan maintenance, payments, data entry, lien perfection, escrow support, and GL reconciliation.
• Process moderate to complex consumer, SBA and commercial loan products in line with policy and procedures.
• Provide timely service and communication to internal and external customers.
• Capture metrics and participate in workflow improvements.
• May train others and contribute as subject matter expert.

Skills

Analytical skills

Multi-tasking

Communication skills

Attention to detail

Education

High School Diploma or GED

Associate’s degree in Business, accounting, finance or related field

Tools

Word

Excel

Loan servicing systems

Job description

About The Role

The Loan Support Specialist I is responsible for the servicing of consumer, small business, SBA and commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are moderately complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney’s and various levels of external professionals. Acts independently to determine methods and procedures on new assignments.

• Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
• Responsible for the transaction and processing of moderate to complex consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with the organizations workflow, ensuring regulation, policy, and procedures practices are followed.
• Provide outstanding service and timely response to requests from internal and external customers.
• Captures metrics to assist leadership in coordinating and adjusting workflow.
• Participate in continuous improvement efforts and contribute to the identification and implementation of workflow improvements.
• Perform work accurately and within assigned deadlines. Provide timely communication of work status so that any incomplete work can be redistributed across the team.
• May be asked to train others as well as be cross trained to assist throughout Loan Support Services.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice"
• May perform other duties as assigned.

About The Role

The Loan Support Specialist I is responsible for the servicing of consumer, small business, SBA and commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are moderately complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney’s and various levels of external professionals. Acts independently to determine methods and procedures on new assignments.

• Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
• Responsible for the transaction and processing of moderate to complex consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with the organizations workflow, ensuring regulation, policy, and procedures practices are followed.
• Provide outstanding service and timely response to requests from internal and external customers.
• Captures metrics to assist leadership in coordinating and adjusting workflow.
• Participate in continuous improvement efforts and contribute to the identification and implementation of workflow improvements.
• Perform work accurately and within assigned deadlines. Provide timely communication of work status so that any incomplete work can be redistributed across the team.
• May be asked to train others as well as be cross trained to assist throughout Loan Support Services.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice"
• May perform other duties as assigned.

About You

• High School Diploma or GED. Required
• Associate’s degree in Business, accounting, finance or related field. Preferred.
• 1-3 years of Consumer, SBA or Commercial/Business loan or equivalent experience. Required.
• Working knowledge of consumer, SBA and commercial/business loan, advanced banking, lending products, services and lending documentation including loan regulations, policies and procedures.
• Ability to muti-task and respond to frequent changes in daily workflow.
• Demonstrated math, analytical, multi-tasking and problem-solving skills.
• Solid interpersonal, verbal, and written communication skills. Ability to effectively communicate across all levels of the organization.
• Possess working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures.
• Proficiency using computer software including Word, Excel, loan servicing systems and other office equipment.
• Able to work in a high work volume service-oriented environment with a high degree of change that support critical deadlines.
• Strong analytical skills and attention to detail.

The pay range for this role is $24.00 - $30.00 an hour.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment To Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing And Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.