Loan Support Specialist I

A+ Federal Credit Union; Austin (TX); Hybrid; USD 22,000 - 31,000; Full time

Job summary

A+ Federal Credit Union in Austin, TX is seeking a Full-Time Hybrid Administrative Support Associate. The role supports the lending department, processes documents, handles member inquiries, and maintains imaging records with accuracy.

Requirements include a high school diploma or GED and at least 1 year of office experience; strong MS Office and Excel skills are essential for success in this position.

Qualifications

• High school diploma or GED required.
• 1 year of general office experience preferred.
• Proficient in MS Office; strong Excel skills.

Responsibilities

• Provide administrative support to the lending department.
• Handle daily tasks such as mail and document processing.
• Respond to member inquiries via phone, email, or in person.
• Maintain accurate records and imaging of documents.

Skills

MS Office

Excel

Organization

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Docusign

Synapsys

Job description

Job Type: Full-Time- Hybrid
Exemption Type: Non-Exempt
Wage Amount: $19.08 hourly minimum

The primary purpose of this position is to assist the Credit Union in achieving its mission of becoming our members’ first choice as their partner to make informed financial decisions. Your role to achieve this mission will be to provide outstanding service to internal members and under general supervision, and in accordance with established policies and procedures, to perform a variety of support functions for the membership. Support a sales and service culture. Maintain a working knowledge of all services and operations of the credit union.

Essential Functions

• Fax daily ACH reports to dealers
• Respond to secure messages from members sent through online banking.
• Completion of assigned Synapsys Events to include but not limited to – Collections Requests, document requests, release of liens and the removal of GAP, MBP &/or Payment Protection
• Process all TDR’s(Troubled Debt Restructures), Loan Extensions & Alternate Payment Structures
• Respond to emails sent ([e-mail]) in regards to member loan questions and refer to appropriate departments when necessary.
• Complete all Skip-a-payment (SAP) & Change of Due Date (CDD) requests submitted by phone, DocuSign, Synapsys & fax.
• Prepare outgoing and distribute incoming mail for One La Costa departments.
• Work the lending inbox daily, which includes but is not limited to- processing checks & return mail.
• Processing and Paying of Dealer Drafts
• Run daily batch of checks for One La Costa using check processing software. Send daily balancing reports to accounting.
• Perform indirect quality check on indirect loans after funding.
• Move electronic contracts and membership cards from file directory to imaging loan records or member records
• Move downloaded electronically signed documents via Docusign from file directory to imaging.
• Complete daily Closed Loan report by updating paid loans in imaging as CLOSED.
• Verify that all loan documents are in imaging from paper contracts received.
• Provide administrative support to the lending department.
• Assist with indexing documents for imaging
• Order supplies for the One La Costa office
• Perform other credit union functions and responsibilities as required or assigned.

Education And Experience

• High school diploma or G.E.D. equivalent.
• One year of general office experience preferred

Knowledge Skills & Abilities

• Able to work independently and as part of a team, with the flexibility to adapt to change.
• Excellent organization skills.
• Skilled in MS Office including Word, PowerPoint, and Outlook. Excellent skill in Excel required.
• Basic math/accounting skills, 10-key calculator by sight along with skilled use of phone system, computer and all related software.
• Detail-oriented in order to provide accurate, relevant, and timely information to internal and external members.
• Excellent written and verbal communication skills
• Excellent research and problem solving skills

Desirable Traits

• Pleasant and professional appearance
• Verbal skills
• Good listening skills
• Flexible working hours
• Dependable
• Organizer and planner
• Possess decision-making abilities
• Versatile in all aspects of the CU

Physical Functions

• Must have the ability/stamina to work at least 40 hours a week
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field
• Must be able to communicate heavily through telephone, e-mail and in-person communications

Types of Decisions made independently: Correct filing order of documents and problem solving using A+FCU policies and procedures.

Types of Decisions requiring supervisory approval: Situations outside A+FCU policies and procedures.