Loan Support Officer

Evolving Solution Services; Bellingham (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunity based on performance

401(k) with matching contribution

Comprehensive medical, dental, and vision insurance

Paid vacation and sick leave

Employee assistance program

Job summary

Evolving Solution Services in Bellingham, Washington is looking for an individual to assist in the management of the loan portfolio. This role involves providing administrative support for the lending team, coordinating loan documentation, and ensuring compliance with lending specifications. The ideal candidate will possess strong organizational skills and a solid understanding of loan documents, with at least four years of relevant experience. Benefits include medical insurance, 401(k) match, and paid time off.

Qualifications

• Ability to work on moderately complex assignments.
• Initiative and adaptability to changing priorities.
• Ability to collaborate effectively in a team environment.

Responsibilities

• Assist in day-to-day management of loan portfolio.
• Coordinate loan documentation to meet lending specifications.
• Provide information to loan originators and customers.
• Monitor loan documents for accuracy and completeness.

Skills

Knowledge of loan documents

Strong working knowledge of collateral security methods

Excellent organizational and time-management skills

Excellent interpersonal and communication skills

Basic arithmetic skills

Thorough knowledge of lending policies

Education

High school diploma or GED

Four years of experience in financial institution

Job description

Your Role

This position assists in the day-to‑to‑day management of the loan portfolio by providing internal and external administrative support for the lending team. The individual works directly with customers and loan servicing to book new loans and renewals.

• Coordinates loan documentation and reviews, processes documents and files to ensure loan package completion to meet lending specifications.
• Provides information and assistance to loan originators, members, title companies, escrow firms or dealers during the set up/funding and/or loan processing and closing process.
• Reviews title insurance commitments and exceptions on commercial real estate loans, providing feedback on errors or omissions.
• Verifies entity information is in good standing with the state.
• Gathers information needed to order real estate appraisals.
• Follows up with business customers to obtain all necessary information and clarification on applicable documentation, materials, and resources.
• Corresponds directly with escrow to close real estate transactions.
• Reviews and monitors loan documents for accuracy, completeness and adherence to approval conditions; occasionally provides recommendations for language to include in the loan documents if appropriate.
• Coordinates loan signing dates with clients, any applicable third parties, and loan officers if needed, and may be required to handle loan signing with business loan clients on behalf of the officer.
• Scans all necessary financial and loan documents in imaging.
• Manages and monitors daily/weekly/monthly loan tracking, ticklers, client overdrafts and other applicable reporting.
• Processes loan payments and advances, resolves customer problems, tracks insurance payments/taxes/uniform commercial codes, researches loan issues and completes necessary reporting.
• Ensures all work is completed accurately while delivering exceptional customer service.
• Performs other duties as assigned.

What You'll Bring

• Knowledge of loan documents (Promissory Note, Loan Agreement, Guaranty, etc.).
• Strong working knowledge of a variety of collateral security methods and documentation including knowledge of UCC’s, title, escrow, taxes, insurance, and real estate documentation related to commercial real estate.
• Ability to work on moderately complex assignments where judgment is required in resolving problems and making routine recommendations.
• Excellent organizational and time‑management skills with the ability to work on multiple projects, prioritize assignments, and meet deadlines while maintaining high attention to detail.
• Ability to collaborate effectively in a team environment as well as work independently without considerable supervision.
• Initiative, adaptability to changing priorities/tasks, and willingness to accept additional responsibilities as opportunities arise.
• Excellent interpersonal and written/verbal communication skills, with the ability to communicate effectively and clearly in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well.
• Basic arithmetic skills, knowledge of operational procedures, practices, and policies.
• Thorough knowledge of state and federal policies, procedures, and laws regarding lending.

Required Education and Experience

• High school diploma or general education degree (GED).
• Four or more years of experience in a financial institution processing business/commercial loans.

Physical Demands

While performing the duties of this job, the employee is constantly required to view computer screens, remain in a stationary position, and operate a computer and other office productivity machinery, such as a multi‑line telephone, copy machine, scanner, fax, and computer printer. The employee frequently communicates with internal and external contacts and moves about inside the office to access file cabinets, office machinery, etc.

• Climate‑controlled business office environment.
• Ability to work in artificial light for extended periods of time.
• Noise level is usually moderate.
• Work involves concentrating on the matter at hand amid sometimes distracting conditions and frequent interruptions during the day.
• This is a full‑time position: Monday through Friday; 40 hours per week.
• Work requires regular attendance, punctuality, and adherence to an agreed‑upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.

Travel Required

• Minimal (5 %- 10 %) local, non‑overnight travel.

Other Duties

The above job description is not intended as an all‑inclusive list of the essential functions which the individual will be required to perform. The individual may be required to perform other reasonable business‑related duties and tasks, as assigned, at the discretion of management. Mountain Pacific Bank reserves the right to change or modify this job description, as needed, at any time, with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the at‑will employment relationship.

Benefits

• Bonus opportunity (based on company and individual performance)
• 401(k) with matching contribution (immediately vested)
• Comprehensive medical, dental, and vision insurance with 100 % of employee base premiums covered
• Healthcare and dependent care flexible spending account
• Minimum of 10 paid vacation days annually (pro‑rated from start date and/or hours worked)
• 2 additional PTO days annually (granted every January 1)
• 11 paid holidays
• 8 hours of paid sick time per month (pro‑rated from start date and/or hours worked)
• Paid life, AD&D, and long‑term disability insurance
• Employee assistance program
• Referral program
• Mountain Pacific Bank account and loan perks

Equal Employment Opportunity Statement

Mountain Pacific Bank is committed to equal employment opportunity. We do not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.