Loan Support Analyst - Midland

PNC Financial Services Group, Inc.; Kansas City (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Loan Support Analyst to join the Midland organization. The role supports day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance, accurate processing, and timely reporting to stakeholders.

Based in-office in the Midland footprint, the position focuses on CMBS, balance sheet, and agency loans. Ideal candidates will analyze complex loan agreements, ensure policy compliance, and maintain accurate servicing

Qualifications

• Associates degree or equivalent with related experience.
• Hands-on knowledge of loan servicing and documentation is preferred.
• Experience with CMBS, balance sheet, and agency loans is a plus.

Responsibilities

• Analyze and interpret complex loan agreements for servicing.
• Ensure compliance with servicing agreements, policies, and laws.
• Resolve non-compliant issues via written and verbal communications.
• Process loan payments, escrows, and reserve disbursements.
• Prepare periodic investor, internal, and regulatory reports.
• Perform covenant compliance testing.
• Maintain accurate loan servicing records in the system.
• Support onboarding of new loans and transitions of paid-off loans.
• Assist in tax and insurance administration.
• Conduct collections on delinquent accounts.
• Review reports to identify exceptions and mitigate risk.

Skills

Analytical thinking

Capital management

Regulatory compliance

Documentation

Due diligence

Loan documentation

Risk mitigation strategies

Accuracy and attention to detail

Decision making

Communication

Education

Associates degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Loan Support Analyst Senior within PNC’s Midland organization, you will be based within the PNC Midland footprint. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan documents, accurate processing of transactions, and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans.

Responsibilities

• Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.


• All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.


• Resolves non-compliant issues through written and verbal communication with both internal and external parties.


• May review and process loan payments, escrows and reserve account disbursements.


• May assist in the preparation of periodic reporting including investor, internal and regulatory reports.


• May perform covenant compliance testing.


• Must maintain accurate and up-to-date loan servicing records in the servicing system.


• May support the onboarding of new loans and the transition of paid-off or transferred loans.


• May support tax and insurance administration.


• May perform collection activities on delinquent accounts.


• May have funds disbursement authority.


• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Analytical Thinking


• Capital Management


• Compliance Requirements


• Documentations


• Due Diligence


• Loan Documentation


• Regulatory Compliance


• Risk Mitigation Strategies

Competencies

• Accuracy and Attention to Detail


• Consulting


• Customer Interaction


• Decision Making and Critical Thinking


• Effective Communications


• Financial Analysis


• Managing Multiple Priorities


• Operational Functions


• Products and Services


• Relationship Management

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)


• dental and vision options


• employee and spouse/child life insurance


• short and long-term disability protection


• 401(k) with PNC match, pension and stock purchase plans


• dependent care reimbursement account


• back-up child/elder care


• adoption, surrogacy, and doula reimbursement


• educational assistance, including select programs fully paid


• robust wellness program with financial incentives


• maternity and/or parental leave


• up to 11 paid holidays each year


• 9 occasional absence days each year, unless otherwise required by law


• between 15 to 25 vacation days each year, depending on career level


• years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Corporate Culture

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.