Loan Support Analyst (Commercial - Participated Servicing)

Fairygodboss; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

PNC is seeking a Loan Support Analyst within the Participated Servicing organization to manage a shared mailbox, analyze notices, and file documents to support downstream processing. The role supports multiple locations, including Dallas, TX, and Houston, TX, with core hours Monday–Friday, 8:00 am–5:00 pm ET.

The successful candidate will identify transaction activity (advances, rollovers, payments, fees) and maintain an accurate advance tracking log in SharePoint, escalating time-sensitive

Qualifications

• 3+ years of experience in loan servicing or related role.
• Associates degree or equivalent.
• Strong attention to detail and analytical skills.

Responsibilities

• Executes varied transactions/processes utilizing standard procedures for loan servicing.
• Processes and reconciles transactions, routes documents, and escalates exceptions.
• Ensures materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests.
• Reviews transactions and verifies accuracy and conformance to policies.

Skills

Analytical Thinking

Capital Management

Compliance Requirements

Documentations

Due Diligence

Loan Documentation

Regulatory Compliance

Risk Mitigation Strategies

Education

Associates

Tools

SharePoint

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in Pittsburgh, PA; Cleveland, OH; Dallas, TX; Houston, TX; Kalamazoo, MI; or in East Brunswick, NJ.

Core hours are Monday - Friday, 8:00 am ET - 5:00 pm ET

The Loan Support Analyst is responsible for managing a shared group mailbox that receives communications from agent banks regarding participated loan transactions. Throughout the day, the analyst reviews and analyzes incoming notices to identify key details, including impacted customers, effective dates, and transaction types. Once identified, notices are accurately filed, and documented to support efficient downstream processing.

The Loan Support Analyst must accurately identify transaction activity such as advances, rollovers, conversions, principal payments, interest payments, and various fee-related notices. The role is responsible for maintaining detailed and accurate records of advance activity through a SharePoint-based advance tracking log. High-priority transactions and time-sensitive notices are promptly escalated to Loan Administrators (LAs) through email notifications. Throughout the day, the analyst balances multiple priorities, maintains organized records, and helps ensure that critical loan information is routed accurately and efficiently to the appropriate teams.

Success in this role requires strong attention to detail, organizational skills, the ability to interpret loan notices accurately, and a commitment to maintaining high-quality records in a fast-paced, deadline-driven environment. The ideal candidate is proactive, dependable, and capable of making sound decisions when prioritizing work and escalating time-sensitive items.

Preferred Qualifications

• * Working knowledge of participated/syndicated loan servicing.
• * Strong analytical, reconciliation, and problem-solving skills.
• * Ability to manage multiple priorities while maintaining a high degree of accuracy.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies

Competencies

Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments