Loan Support Analyst – Commercial Mortgage Backed Securities (CMBS) Servicing – Midland

PNC; Lexington (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Educational assistance

Job summary

PNC is seeking a Loan Analyst to support the servicing of a commercial real estate loan portfolio, including CMBS, balance sheet, and agency loans. The role focuses on accurate processing, compliance with loan documents, and timely reporting to stakeholders.

The position emphasizes analyzing complex loan agreements, handling delinquent accounts, and coordinating with various departments to assist borrowers. Remote work may be possible in select locations with in-office requirements as needed.

Qualifications

• Associates degree required; 4+ years of related business or loan servicing experience preferred.
• Experience analyzing and interpreting complex loan documents and agreements.
• No required certifications or licenses for this role.

Responsibilities

• Support day-to-day servicing of a commercial real estate loan portfolio (CMBS, balance sheet, agency loans).
• Analyze loan agreements to apply terms in servicing activities and ensure compliance with policies and laws.
• Resolve non-compliant issues via written/verbal communication with internal/external parties; may review payments, escrows, and reserve disbursements.
• Maintain accurate loan servicing records; assist onboarding of new loans and transition of paid-off loans; may assist tax/insurance administration.
• Review reports to identify exceptions and contribute to risk mitigation.

Skills

Analytical thinking

Capital management

Compliance

Due diligence

Loan documentation

Regulatory compliance

Risk mitigation

Documentation

Education

Associates

Job description

KS – Overland Park

Austin – 325 W 6th St (TX536)

Midland – Little Rock Bldg (AR003)

12th and Midtown Atlanta (GA114)

Dallas Innovation Center – Luna Rd (TX270)

PNC Dallas (TX135)

Charleston – 850 Morrison Dr (SC033)

Charlotte Piedmont Center (NC037)

PNC Tower – Lexington (KY073)

Boca East (FL137)

Home Location-KS (KSH01)

Myrtle Beach (SC027)

Full time

R236881

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

The Loan Analyst position will assist in servicing CMBS loans by:

• Identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access

• Processing borrower requests via phone, email, and CRE Insight portal

• Researching and processing incoming and aged funds

• Monitoring delinquencies and performing collection activities

• Reviewing and processing borrower requested late charge waivers

• Completing address changes, audit confirmations, and rate caps reviews

• Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise

• This Loan Analyst position is necessary to effectively handle the department’s workload and enhance the customer service levels.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans.

• Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.

• Resolves non-compliant issues through written and verbal communication with both internal and external parties. May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing.

• Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority.

• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies

Competencies

Accuracy and Attention to Detail, Consulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Operational Functions, Products and Services, Relationship Management

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Application Window

Generally, this opening is expected to be posted for two business days from 09/28/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.

Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page (https://careers.pnc.com/global/en/total-rewards) .