Loan Specialist - Processing, Collections & Customer Care

Sun Loan Company; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health plan (low deductible)

Telehealth access

On-demand pay

401(k) with company match

Paid time off

Bonus opportunities

Career development

Comprehensive training

Job summary

Sun Loan Company is seeking a Loan Specialist to support the branch manager with efficient loan processing, document verification, and regulatory compliance. You will handle applications, assemble paperwork, and ensure accurate records while mitigating risk and aiding collections when needed.

Responsibilities include contacting customers about payments or extensions, overseeing office tasks in the manager's absence, and maintaining thorough loan documentation to promote smooth operations.

Qualifications

• Minimum 1 year of customer service experience.
• 6 months collections experience is a plus.
• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Excellent organizational and math calculation abilities.

Responsibilities

• Assist in processing loan applications and document verification.
• Contact customers to arrange payments and extensions.
• Oversee office operations in the manager's absence.
• Ensure compliance with regulatory guidelines and internal policies.
• Maintain accurate loan documents and records.

Skills

Customer service

Collections

Communication

Organization

Mathematics

Education

High School Diploma or GED

Job description

Sun Loan Company is seeking a Loan Specialist to support the branch manager with efficient loan processing, document verification, and regulatory compliance. You will handle applications, assemble paperwork, and ensure accurate records while mitigating risk and aiding collections when needed.

Responsibilities include contacting customers about payments or extensions, overseeing office tasks in the manager's absence, and maintaining thorough loan documentation to promote smooth operations.