Loan Servicing Specialist II

BOK Financial; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

BOK Financial Co. is seeking a Loan Servicing Specialist II in Oklahoma City. You will handle processing and validation of various monetary transactions for consumer and commercial loans, ensuring accuracy and regulatory compliance.

The role emphasizes problem-solving and collaboration with internal partners across markets. Ideal candidates have 2–5 years in loan operations, solid knowledge of loan systems, and strong communication skills.

Qualifications

• Associates Degree in Business or related field is preferred.
• 3–4 years of loan production experience or equivalent combination.
• Knowledge of loan operations, policy and GAAP related to loan processing.
• Ability to perform complex calculations and analyze data.
• Strong communication skills and ability to interact with internal partners.

Responsibilities

• Process and validate a diverse range of monetary transactions for consumer and commercial loans.
• Maintain activity and boarding operations across a bank footprint.
• Interpret documents, set up systems, handle loan payments, advances and payoffs.
• Review legal documents for accuracy and ensure system integrity.

Skills

Interpersonal communication

Strong written communication

Fast learner

Problem solving

Attention to detail

Proficient in MS Office (Outlook, Word

Education

Associates Degree in Business or related field

3–4 years loan production experience

Tools

Loan systems processing

Job description

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Loan Servicing Specialist II

Location: Oklahoma City -OKC, Tulsa -TUL

Areas of Interest: Bank Operations; Commercial Banking; Commercial Banking, Business Banking; Consumer Lending; Consumer Loan Processor; Loan Operations; Mortgage Servicing

Pay Transparency Salary Range: Not Available

Application Deadline: 12/09/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

At BOK Financial, we value talent and offer exciting career growth opportunities. In this role, you’ll handle diverse monetary transactions and loan operations, requiring problem-solving skills and sound judgment. This position provides daily challenges, opportunities for skill development, and the chance to work with a dedicated team in a flexible and growth-oriented environment.

Job Description

As a Loan Servicing Specialist II, you’ll be responsible for processing and validation of a diverse range of monetary transactions, maintenance activity, and/or boarding operations related to consumer and commercial loans spanning the footprint of the bank. Your duties will require the application of problem-solving skills, independent analysis, and sound judgment. These skills will be instrumental in offering support and delivering exceptional customer service to our various internal business partners across all markets. Your role is pivotal in maintaining the smooth operation and integrity of our loan servicing processes.

Team Culture

In this role, you’ll face daily challenges that motivate you, working with various stakeholders to solve problems and maximize volume. The position is built on integrity and company values, offering opportunities for knowledge growth and skill development. It’s a flexible role with room for advancement, allowing strategic thinking to meet client needs within policies, and offering decision-making authority to resolve issues, all while working with a dedicated team at BOK Financial, a trusted industry leader.

How You'll Spend Your Time

• You will manage and service loans by entering data, ensuring quality, processing documents, calculating interest, interpreting system requirements, and balancing entries.
• You will interpret documentation to set up systems correctly and handle loan payments, advances, and payoffs.
• You will review legal documents, ensure quality control on loans, and maintain system integrity to prevent future account issues.
• You will handle a high volume of calls and service requests from internal partners, conduct research to resolve issues impacting customers, and calculate adjustments for accruals.
• You will monitor system reports for exceptions, interpret system requirements, and oversee department workflows for processing.
• You will communicate extensively with internal business partners, handle inquiries, review legal documents for accuracy, and provide guidance to resolve and prevent account issues.
• You will manage loan records, prepare and send regulatory notices, and ensure compliance with amortization and Reg Z ARM disclosure requirements.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Associates Degree in Business or related field of study and/or 3-4 years of experience in loan production or equivalent combination of education and experience.

• Thorough knowledge of loan operations and bank related operations, including loan policy
• Thorough knowledge of loan systems processing
• Thorough knowledge of federal and state lending guidelines and regulations
• Thorough knowledge of loan documentation requirements
• Thorough knowledge of GAAP as it relates to loan processing
• Ability to perform complex mathematical calculations
• Strong interpersonal, oral and written communication skills
• Strong PC skills including Outlook, Word, Excel and Teams; 10 key by touch
• Ability to type 30-40wpm
• Ability to adjust priorities to changing circumstances in fast paced, heavy volume atmosphere
• Demonstrate independent research and analysis skills

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Investing in our talent and building a great workplace is a top priority for us.

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations and everything in between.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.2 billion in assets*
• $129.3 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025