Loan Servicing Specialist I-Lease

Arise Financial; Lowell (MA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Annual incentive/bonus potential

Comprehensive benefits package

401(k) plan with employer match

Hybrid work from home (min 3 days in-<

Job summary

Arise Financial in Lowell, MA is seeking a Loan Servicing Specialist I – Lease to support our consumer lease portfolio. You will handle payment processing, billing, account maintenance, and maturity activities, ensuring accurate records in core and servicing systems.

This hybrid role offers competitive pay, comprehensive benefits, and opportunities for professional development within a team dedicated to member service and regulatory compliance.

Qualifications

• Requires basic understanding of mortgage, home equity, and loan servicing terminology.
• Strong attention to detail and accuracy in processing transactions and records.
• Excellent communication and interpersonal skills with members and internal teams.
• Willingness to learn and support team goals and follow established procedures.

Responsibilities

• Process routine servicing activities for consumer lease accounts including payments, billing, account maintenance, payoff requests, and maturity-related tasks.
• Maintain lease account information in core and servicing systems, updating payment data, fees, and vehicle details.
• Support lease billing and processing of fees and charges in line with procedures and regulatory requirements.
• Process payoffs, early terminations, extensions, renewals, and other maturity-related activities with proper approvals.
• Coordinate with dealers, vendors, members and internal teams to resolve servicing issues and gather required documentation.
• Review lease documentation for completeness and correct discrepancies or missing information.
• Assist with vehicle title, registration, insurance and other collateral-related servicing tasks.
• Perform routine GL reconciliations and escalate unusual activity as needed.
• Respond to inquiries about payments, billing, status, payoff info, maturity, and fees.

Skills

Attention to detail

Communication skills

Team collaboration

Organization and time management

Procedural compliance

Education

High school diploma or equivalent

Tools

Encompass or loan servicing systems

Job description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work®
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Loan Servicing Specialist I – Lease,you’llperform routine servicing and administrative functions supporting the Credit Union’s consumer lease portfolio. This role is responsible for accurate and timely processing of lease payments, account maintenance, billing, fees, payoff and maturity activities, and related documentation. This is a great opportunity to build your knowledge of loan servicing while developing your skills in a collaborative, detail-focused environment.

What You'll Do

• Process routine servicing activities for consumer lease accounts, including payment processing, billing, account maintenance, payoff requests, maturity activities, and other lease-related transactions.
• Maintain accurate lease account information within the Credit Union’s core and servicing systems, including updates to payment information, fees, maturity dates, vehicle information, and other account data.
• Support lease billing and processing of applicable fees and charges, including taxes, registration-related items, violations, excess mileage, disposition charges, and other lease-related expenses in accordance with established procedures and CULA requirements.
• Process lease payoffs, early terminations, extensions, renewals, and maturity-related activities, ensuring required documentation and approvals are obtained and accurately recorded.
• Coordinate with CULA, dealers, vendors, members, and internal departments to resolve routine lease servicing issues, obtain required documentation, and ensure timely completion of servicing activities.
• Review lease documentation and account records for completeness and accuracy and follow established procedures for resolving discrepancies or missing information.
• Assist with vehicle title, registration, insurance, and other collateral-related servicing activities associated with consumer leases.
• Process and maintain documentation related to lease-end activity, including vehicle returns, payoff information, disposition requirements, and other maturity-related documentation.
• Perform routine general ledger reconciliation and balancing activities related to lease servicing and escalation discrepancies or unusual activity to appropriate staff.
• Respond to member, dealer, and internal inquiries regarding lease payments, billing, account status, payoff information, maturity, fees, and other routine servicing matters.
• Performs other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• 1–2 years of banking, loan servicing, financial services, or related experience preferred.
• Basic understanding of residential mortgage, home equity, and loan servicing processes and terminology.
• Experience with Encompass or other loan servicing systems is a plus.
• Strong attention to detail and accuracy when processing transactions and maintaining records.
• Strong communication and interpersonal skills with the ability to work effectively with members and internal teams.
• Positive, collaborative approach with the willingness to learn and support team goals.
• Ability to follow established procedures and maintain an understanding of applicable mortgage and loan servicing regulations.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $20.00 - $22.00per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.