Loan Servicing Specialist

CGB Enterprises Inc; Louisville (KY); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Medical, dental, vision benefits

Paid time off and holidays

Flexible spending accounts

Disability benefits

Job summary

CGB Enterprises, Inc. seeks a detail-oriented loan servicing support professional to provide exceptional service to loan and investor customers.

You will handle data entry, auditing, and various servicing tasks in compliance with investor guidelines and legal requirements. The role emphasizes accuracy, teamwork, and strong communication skills, with responsibilities spanning payoff calculations, escrow setups, and monthly statements.

Qualifications

• High School Diploma or equivalent or equivalent training/experience.
• Associates Degree in business-related field preferred.
• 2 years’ experience in loan servicing and customer service preferred.
• Secondary market experience preferred.
• Experience with loan tracking systems.

Responsibilities

• Enter/audit new loan information in loan servicing system.
• Calculate servicing and pricing splits for investors, seller banks and correspondents.
• Prepare tax contracts for non-escrow loans.
• Set up initial escrow allocations for loan accounting.
• Calculate loan payoffs and verify mortgages upon request.
• Scan and index new loan information.
• Process billing statements per schedule.
• Answer customer inquiries via phone/email promptly and courteously.
• Follow procedures for past due accounts.
• Prepare/mail monthly line of credit activity statements.

Skills

Data entry

Customer service

Microsoft Office

Communication

Analytical skills

Investor guidelines knowledge

Education

High School Diploma or equivalent

Associate degree in business

Tools

Loan servicing software

Job description

Thank you for your interest in joining our team! At CGB, you can contribute to meaningful work, grow professionally and personally, and belong in a place where everyone has a voice. Founded in 1969, CGB Enterprises, Inc. is known as an innovative and progressive leader in the grain and transportation industries. The combination of our assets provides a growing organization that is celebrating over 50 years of strength and stability! AgriFinancial, a subsidiary of CGB Enterprises, Inc., is a premier, nationwide ag lender offering an array of flexible financial solutions and expertise to help landowners achieve their goals. Backed by CGB and partnered with a broad group of capital resources, our dedicated team of ag experts will work to find the right solution to fit you.

Do you have a strong customer service background and want to work in a supportive, team-focused environment? If so, this could be the career move you’ve been looking for!

This job is primarily responsible for providing exceptional service to loan and investor customers.

Responsibilities include, but are not limited to, timely and accurate completion of all job responsibilities in accordance with investor(s) guidelines and legal requirements, data entry, exceptional customer service, and various related loan-servicing activities.

Responsibilities

• Enter and/or audit new loan information in loan servicing system.
• Calculate servicing and pricing splits for investors, seller banks and correspondents.
• Prepare tax contracts for non-escrow loans.
• Set up initial escrow allocations for loan accounting.
• Calculate loan payoffs and complete verification of mortgages, upon request.
• Scan and index new loan information.
• Process billing statements in accordance with established schedule.
• Reply to customer service inquiries and emails in a prompt and courteous manner.
• Follow standard procedures for handling past due accounts.
• Prepare and mail monthly line of credit activity statements.
• Other duties as assigned.

Qualifications

• Education Required – High School Diploma or equivalent, or equivalent training and work experience.
• Preferred – Associates Degree in business related field.
• Experience Preferred – 2 years’ experience in loan servicing and customer service.
• Preferred – Secondary market experience.
• Experience with loan tracking systems.

Knowledge, Skills, and Abilities

• Proficient knowledge of how to use a computer and Microsoft Office programs (SharePoint, Word, Excel, and Access).
• Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization; emphasis on strong telephone skills.
• Accurate data entry skills.
• Exceptional customer service skills.
• Strong analytical and problem solving skills.
• Ability to learn and understand basic knowledge of investor guidelines and legal requirements.
• Ability to consistently exhibit qualities consistent with company philosophies to insure exemplary levels of service to all parties.
• Ability to build relationships with internal and external customers.
• Ability to work well both independently and within a team environment.
• Strong time management skills with ability to multi-task and prioritize.

Physical Demands & Requirements

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Ability to stand or sit constantly/continuously. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Environmental Conditions

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job. The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment. Travel may be required for meetings and trainings.

The expected base pay range for this role is:

$22.96 - $29.17 Actual pay offered may vary depending on multiple individualized factors, including work location, job-related knowledge, skills and relevant experience for the job. Pay amount does not guarantee employment for any particular period of time.

Benefits

• an outstanding 401(k) retirement plan with company contributions,
• medical, prescription drug, dental, vision, life, & disability benefits,
• flexible spending accounts,
• paid leave (holidays, vacation, sick),
• welfare programs,
• recognition programs,
• community involvement opportunities,
• and much more!

CGB Enterprises, Inc. is an Equal Opportunity Employer.

Know Your Rights: Workplace Discrimination is Illegal links in English or Spanish are listed here.

Also, we are unable to legally hire anyone who is not eligible to work in the United States nor are we able to sponsor visas.

The above is intended to describe the general content of and requirements for the performance of this position. It should not be construed as a detailed description of all the work requirements that may be performed in the job.

PLEASE NOTE: For Health Plan Price Transparency Click Here.

Click Here for the CCPA Notice.

The HR staff at CGB Enterprises, Inc. delivers HR solutions to CGB Enterprises, Inc. and its Subsidiaries in addition to Zen-Noh Grain Corporation, Zen-Noh Hay, Inc. and Cooper Consolidated, LLC. Operating within the diverse family of businesses at CGB Enterprises, Inc. are Consolidated Grain and Barge Co., River Bend Transport, River Bend Brokerage, AgriFinancial, CGB Marine, CGB Soybean Processing, Consolidated Terminals and Logistics Company, and North Dakota Soybean Processors, LLC.