Loan Servicing Specialist

Ameris-Bank-1; Atlanta (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Plan

Job summary

Ameris Bank is seeking a Loan Servicing Specialist to accurately process loan payments received via ACH, wires, or checks. You will review new, renewed, and modified loans on the core system for correct payment setup and handle payment advances and payoff processing.

The role requires evaluating discrepancies, researching loan transactions, and maintaining reports while delivering excellent service to internal and external customers. A detail-oriented, compliant approach is essential.

Qualifications

• 1-3 years of experience in loan servicing or related roles preferred.
• High school diploma or GED required; bachelor’s degree preferred.
• Ability to enter loan payment information accurately.

Responsibilities

• Process loan payments via ACH, wires, or checks.
• Review new, renewed, and modified loans on core system for payment setup.
• Process payment advances and payoff processing.
• Research returned payments and reject reports.
• Cross-train in Loan Servicing areas.
• Provide superior customer service to internal and external customers.
• Ensure compliance with internal controls and risk management policies.

Skills

Intermediate PC and Microsoft Office

Strong written and verbalcommunication

Plan organize prioritize tasks

Research & analysis

Team player

Education

High school diploma or GED

Bachelor’s degree or equivalent combination of education and experience

Tools

Salesforce

Job description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.The Loan Servicing Specialist is responsible for but is not limited to, accurately processing incoming loan payments received via ACH, wires or by check, review new, renewed, and modified loans on core system for accurate payment setup, process payment advances in a timely manner, research returned payments, payment and payoff processing, and processing various reject reports. This position also includes reviewing new, refinanced, and modified loans onto Core System, processing loan maintenance requests, exception item processing, process payoff requests, and review and maintain various reports. This position assists with cross-training, special initiatives, and supports other areas within Loan Servicing, as well as provides superior customer service to internal and external customers. Performs other projects and duties as assigned.Essential Functions, Duties, and Responsibilities:· Performs loan servicing tasks on loans including, but not limited to, exception item processing, payment and payoff processing, loan advances, processing, payoff requests, account maintenance, insurance and escrow assistance, and servicing of specialty lending products· Correctly and efficiently enter loan payment information.· Handle customer data and information according to department procedures.· Balance Loan In Process and research rejected loan transactions· Process and respond to Salesforce cases, incoming email requests, and incoming payments within defined SLAs and timeframes.· Maintains compliance with internal controls, operational procedures, and risk management policies.· Performs functions including researching discrepancies, complex account research and handling exceptions.· Processes various departmental reports.· Performs interest calculations and provides loan payoffs upon request.· Works with other departments regarding loan inquiries.· Record detailed information and produce accurate, high quality work products.· Perform accurate calculations and transactions using problem solving techniques.· Cross-train in areas within Loan Servicing to provide support during changes in volume.· Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.· Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.Required Knowledge, Skills and Competencies:· Intermediate PC and Microsoft Office proficiency.· Able to effectively and persuasively express self, using language and grammar in a professional manner.· Able to plan, organize and prioritize tasks.· Strong written and verbal communication skills.· Highly motivated team player with ability to provide interactive service to others, building relationships and addressing identified needs.· Able to analyze and record detailed information and produce accurate, high quality work products.· Able to research, analyze, identify viable options, draw sound conclusions, and present findings.· Able to manage and organize a high volume of documents and work load.· Able to perform accurate calculations and transactions.Industry and Work Experience:· 1-3 years of experience in a related role working loan products, structures and/or documentation preferred.Academic:· High school diploma or GED required.· Bachelor’s degree or equivalent combination of education and experience preferred.Benefits Available to Employees:Ameris Bank provides a comprehensive employee benefit package to all eligible employees.Medical, Dental and Vision InsuranceAmeris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employmentLife Insurance provided at no additional cost to employeesAccidental Death & Dismemberment CoverageLong-Term Disability CoveragePaid Sick and Vacation Leave11 HolidaysVolunteer/Service DayEmployee Stock Purchase Plan401(k) Retirement PlanAmeris Bank matches 50% of your first 8% of contributions to the planFlexible Spending AccountsHealth Savings AccountHealth Reimbursement ArrangementSupplemental Life & Other Insurance PlansIdentity Theft ProtectionPet InsuranceLegal InsuranceEmployee Assistance ProgramEmployee Advocacy ProgramTickets at Work (Entertainment discounts for Ameris Bank Employees)AT&T Employee DiscountWellness Discounts for Medical Premiums and Other RewardsEmployee Referral IncentiveEducation AssistanceEmployee Resource GroupsBanking Advantages for Employees:In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.Free Interest CheckingFree Safe Deposit BoxFree Money Orders, Travelers’ Checks and Cashier ChecksDiscount on Mortgage Origination FeeFree Online Banking and Free Unlimited Online Bill PaymentEmployee Banking PerksDisclaimer:The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.