Loan Servicing Customer Service Representative (PART TIME)

Regions Bank

Hattiesburg (MS)

On-site

USD 31,390 - 35,724

Part time

14 days+

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Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

A regional financial institution in Hattiesburg is seeking a part-time Loan Servicing Customer Service Representative. This role involves responding to customer inquiries on Loan Servicing products and ensuring customer satisfaction. Ideal candidates will have a high school diploma and experience in customer service, alongside strong communication skills. Working hours are Monday to Friday from 10:30 AM to 2:30 PM.

Qualifications

High School Diploma or GED required.
One year of customer service or related experience preferred.
Ability to work in a fast-paced environment.

Responsibilities

Determine best method to resolve problems.
Coordinate problem resolution with appropriate departments.
Inform customers of standard procedures for problem resolution.
Follow up with customers to ensure satisfaction.

Skills

Ability to work in a fast-paced environment

Basic computer skills

Excellent customer service skills

Good verbal and written communication skills

Education

High School Diploma or GED

Job description

Loan Servicing Customer Service Representative (PART TIME)

Join to apply for the Loan Servicing Customer Service Representative (PART TIME) role at Regions Bank

Loan Servicing Customer Service Representative (PART TIME)

1 day ago Be among the first 25 applicants

Join to apply for the Loan Servicing Customer Service Representative (PART TIME) role at Regions Bank

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Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services.

Primary Responsibilities

Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Works with either close supervision or under clearly defined procedures
May make periodic calls to existing customers to determine satisfaction with the company, products, and services

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position

Preferences

One (1) year of customer service or related experience

Skills and Competencies

Ability to work in a fast-paced environment
Basic computer skills
Excellent customer service skills
Good verbal and written communication skills

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

This role is PART TIME.

Work location: 5214 Lincoln Rd. Ext. Hattiesburg MS (fully onsite)

Schedule: Monday - Friday, 10:30am - 2:30pm CST

Position Type

Part time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target:

$31,390.00 USD

Median

$35,724.40 USD

Incentive Pay Plans

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Hattiesburg Mortgage Ops

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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