Loan Servicing Business Analyst

Columbia Bank; Tacoma (WA); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings plan

Life insurance

Tuition assistance

Paid vacation and holidays

Mental health resources

Identity theft protection

Disability insurance

Discount marketplace access

Volunteer days

Job summary

Columbia Bank in Tacoma, WA is seeking a Business Analyst/Project Manager to optimize workflows for bank business units. You will gather requirements, analyze processes, and translate needs into IT solutions, bridging business and technology to help the organization meet its goals.

Collaborate with stakeholders, support UAT, assist training, and ensure compliance with banking regulations. This role requires 2–4 years of relevant experience, a BA/PM background, and strong communication.

Qualifications

• Bachelor's degree in business, project management, business systems or equivalent (preferred)
• 2-4 years — of relevant business analyst and/or project management and/or operations experience related to the assigned business unit function (Required)
• Business operations knowledge, analytical and problem-solving skills.
• Demonstrated data analysis skills including project management and/or operations.
• Knowledge of banking policies, procedures, practices and documentation.
• Proficient knowledge of development concepts and practices, potential applications, and customer requirements.
• Proven usage of project management skills.
• Excellent written and verbal communication and presentation skills.
• Ability to work effectively with individuals and groups across the company to manage customer relationships.

Responsibilities

• Collaborates with stakeholders to document, validate and refine requirements based on product vision and goals.
• Elicits information from subject matter experts, business owners, vendors, and others regarding existing and proposed systems.
• Translates moderate complexity business needs into application and operational requirements.
• Supports RFP processes during project initiation.
• Assists in integration and user acceptance testing of new workflows and systems.
• Supports development of training, implementation, and post-implementation material.
• Acts as liaison between business units and Technology Advancement Group (TAG).
• Keeps up to date on banking regulations and ensures compliance.
• Maintains knowledge of bank policies and procedures.
• May coach, mentor, or train others as subject matter expert.

Skills

Business analysis

Project management

Operations experience

Stakeholder communication

Data analysis

Banking policies

Regulatory knowledge

Written communication

Team collaboration

Education

Bachelor's degree in business or related field

Job description

About The Role

Supports the optimization of workflow and processes for bank business unit(s). Responsible for identifying and documenting business unit requirements, investigating business unit systems, identifying options for improving business unit systems and bridging the needs of the business unit with the use of information technology. Provides a strong link between the business unit and information technology to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization as a whole to achieve its goals.

• Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals.
• Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
• Researches and interprets business needs of moderate complexity and translates into application and operational requirements.
• Assists with business base development and RFP process (as applicable) during the project initiate phase.
• Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems.
• Supports the development of training, as well as implementation and post-implementation material.
• Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice".
• May perform other duties as assigned.

About You

• Bachelor's Degree in business, project management, business systems or equivalent (preferred)
• 2-4 years — of relevant business analyst and/or project management and/or operations experience related to the assigned business unit function (Required)
• Business operations knowledge, analytical and problem-solving skills.
• Demonstrated data analysis skills including project management and/or operations.
• Knowledge of banking policies, procedures, practices and documentation.
• Proficient knowledge of development concepts and practices, potential applications, and customer requirements.
• Proven usage of project management skills.
• Excellent written and verbal communication and presentation skills.
• Ability to work effectively with individuals and groups across the company to manage customer relationships.

Travel Requirements

• Occasional

The pay range for this role is $22.70 - $30.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

2228 South 78th Street Tacoma WA 98409

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment To Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].