Loan Sales Support Servicing Representative

First Community Bank; Lexington (SC); On-site; USD 40,000 - 56,000; Full time

Job summary

First Community Bank is seeking a Loan Operations Support professional to perform daily operational/servicing tasks. You will ensure accuracy, compliance, and timely processing of loan-related transactions within core systems.

The role emphasizes onboarding, maintenance, lien perfection, and handling loan-level exceptions with attention to regulatory requirements.

Qualifications

• Proven problem-solving and analytical ability.
• Detail-oriented with accuracy in work.
• Strong customer service and interpersonal skills.

Responsibilities

• Demonstrate working knowledge of Bank loan products and procedures.
• Perform loan system maintenance and scanning as directed.
• Assist onboarding, verification, and maintenance of accounts in core systems.
• Track and clear loan-level exceptions per policy and regulations.
• Maintain lien perfection records and process liens release on time.
• Support account closures or payoffs with proper documentation.
• Understand general ledger accounting related to loan transactions.
• Process transactions, payments, and postings per procedures.
• Monitor consumer credit reporting and resolve inquiries or disputes.
• Respond professionally to internal and external inquiries.

Skills

Attention to detail

Analytical skills

Customer service

Time management

Team oriented

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Position Summary

Responsible for performing daily operational and servicing functions within the Loan Sales Support department. This role supports the processing, maintenance, and servicing of various products or accounts while ensuring accuracy, compliance with internal procedures, and adherence to applicable policies and regulatory requirements.

Essential Duties and Responsibilities (Other Duties May Be Assigned)

• Demonstrate working knowledge of Bank loan products and procedures.
• Perform loan system maintenance in accordance with department processes and procedures, including scanning, as directed.
• Assist with onboarding, verification, and ongoing maintenance of accounts or records within core systems, ensuring accuracy and completeness for each transaction.
• Introductory level of tracking and clearing of loan level exceptions to include financial to bank policy and regulatory requirements.
• Introductory level in execution of lien perfection and release by maintaining accurate records to ensure lien are released within required timeframes and compliance with regulations, breaking down the paid off loan file, and mailing appropriate letters and lien release documentation to customers.
• Support introductory-level of account closures or payoffs by maintaining accurate records, ensuring timely completion, preparing documentation, and distributing required correspondence.
• Introductory level knowledge of loan transactions, general ledger accounting.
• Accurately and efficiently process a variety of transactions, payments, and related postings according to established procedures.
• Monitor consumer credit reporting, including inquiry, research and disputes.
• Respond professionally and knowledgably to internal and external inquiries related to assigned responsibilities.
• Primary duties may differentiate based upon the level of experience within the role.
• May be requested to assist in the support of other bank activities.

Qualifications

• High school graduate or equivalent and 2-3 years of experience in loan operations or an equivalent combination of education and experience.
• Exhibit attention to detail and accuracy.
• Proven problem-solving, critical thinking, and analytical skills. Ability to interpret a variety of information furnished in written, oral, diagram, or schedule form.
• Proficiency in using computers and office products (e.g., Word, Excel).
• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills. Ability to prioritize and demonstrate willingness and desire to interact in a team environment.