Loan Sales Specialist

OneMain Financial; Madison (WI); Hybrid; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer match

Profit sharing

Paid time off

Paid volunteer time

Tuition reimbursement

Job summary

OneMain Financial seeks a Loan Sales Specialist in Madison, WI to listen to customer needs and provide accessible financing options. You will thrive in a competitive environment with opportunities for professional development and advancement.

You will engage customers via multiple channels, manage loan lifecycles including collections, and explain loan terms and insurance options with clarity to drive branch and individual results.

Qualifications

• High School Diploma or GED.
• Sales, Collections or Customer Service experience preferred.
• Bilingual English/Spanish skills a plus in certain areas.
• Bachelor's degree or some college preferred.
• 1+ years full-time relevant work experience.
• Excellent verbal and written communication skills.
• Must have a valid driver's license.
• Demonstrated leadership abilities, motivation, competitive drive and outgoing personality.
• Ability to thrive in a fast-paced environment.
• Management/Supervisory experience in a sales/service industry.

Responsibilities

• Multitask and adapt to dynamic role demands to ensure timely service.
• Exceed customer expectations through ease, empathy and encouragement to achieve goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process.
• Manage the life cycle of loans, including collections activities with compliance.
• Engage with customers and departments through phone, email, chat and in-house systems.
• Demonstrate a passion for achievement and a goal-oriented attitude.
• Educate customers on optional insurance products and loan terms.

Skills

Customer service

Sales

Bilingual English/Spanish

Communication

Education

High School Diploma or GED

Bachelor's degree or some college preferred

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements:

• High School Diploma or GED

Preferred:

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Additional Qualifications

• Bachelor's degree or some college preferred
• Relevant work experience in Retail Sales or Customer Service a plus
• 1+ Years full-time, relevant work experience
• Sales experience (e.g. retail sales, sales goals, commission sales, account executive)
• Management/Supervisory - in a sales/service industry
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Demonstrated leadership abilities, motivation, competitive drive and outgoing personality
• Must have a valid driver's license
• Bilingual English/Spanish skills a plus in certain areas

One Main team members benefit from competitive pay and sales driven incentive programs, relocation benefits, health, dental, vision, 401K, profit sharing, paid time-off, paid volunteer time, tuition reimbursement and much more. Our Team Members work in a collaborative manner to support one another to create a great work environment.

Location

On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.