Loan Sales Specialist

OneMain Financial

Ketchikan (AK)

On-site

USD 38,000 - 66,000

Full time

14 days+

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Benefits offered by this job

Health and wellbeing options

Up to 4% matching 401(k)

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

11 Paid holidays

Paid volunteer time

Job summary

A national financial services provider seeks a Loan Sales Specialist to engage customers and manage the loan life cycle. Candidates will support clients through various stages of loan processing while ensuring exceptional service. Required qualifications include a High School Diploma or GED, with preference for those with sales or customer service experience. This full-time role offers opportunities for professional growth, competitive pay, and an inclusive culture with robust benefits.

Qualifications

Must exceed customer expectations and deliver results.
Experience in sales, collections, or customer service preferred.
Ability to listen to customer needs and present tailored financing options.

Responsibilities

Manage the life cycle of loans, ensuring compliance.
Engage with customers through multiple channels.
Educate customers on loan options and terms.
Manage loan lifecycle and collections activities in compliance with laws.
Engage customers via phone, email, chat, and in-house systems.
Demonstrate drive to achieve and remain goal-oriented.
Educate customers on loan options and optional insurance products.

Skills

Multitasking

Customer empathy

Goal-oriented attitude

Bilingual - Spanish

Education

High School Diploma or GED

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role

Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
Exhibit passion for achievement, bringing an internal drive to succeed and goal‑oriented attitude
Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

High School Diploma or GED

Preferred

Sales, Collections or Customer Service experience
Bilingual – Spanish

Location

On site

The schedule for this position is Monday‑Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who We Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

OneMainFinancial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be – in person, by phone and online.

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

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