Loan Processor

Citigroup Inc.; Tucson (AZ); On-site; USD 44,000 - 57,000; Full time

Job summary

Citigroup Inc. in Tucson, AZ is seeking a Loan Processor to perform moderately complex and varied assignments with limited supervision. The role focuses on ensuring data integrity across loan pipelines and coordinating document orders and disclosures.

Responsibilities include validating procedures, interfacing with underwriting on complex issues, and aligning servicing activities with policies. Requires 1–3 years of relevant experience and strong communication skills.

Qualifications

• 1-3 years relevant experience in loans or finance settings.
• Excellent interpersonal, communication, follow-up & relationship building skills.
• Ability to prioritize, be detail oriented & results driven.
• Clear and concise written and verbal communication.

Responsibilities

• Manage pipeline of loans to ensure data integrity of all data and process inputs
• Review loan file to verify procedures per guidelines
• Order necessary documents
• Follow-up with vendors to obtain required documentation
• Communicate with customers to ensure level of satisfaction
• Close conditions and signatures
• Partner with underwriting on difficult/exception issues
• Review the Closing Disclosure with the customer prior to the scheduled closing
• Organizes and services the production output of servicing activities
• Resolve complex issues and perform servicing with limited supervision
• Mentor lower level processors when needed
• Assess risk in business decisions and comply with laws, policies and controls

Skills

Loan processing

Finance experience

Interpersonal skills

Communication

Attention to detail

Education

High School diploma or equivalent

Job description

The Loan Processor performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Requires specialized functional area skills and knowledge of a specific product set. Works under limited supervision.
• Manage pipeline of loans to ensure data integrity of all data and process inputs
• Review loan file to verify procedures per guidelines
• Order necessary documents
• Follow-up with vendors to obtain required documentation
• Communicate with customers to ensure level of satisfaction
• Clear prior to close conditions (with signature)
• Partner with underwriting on difficult/exception issues
• Review the Closing Disclosure with the customer prior to the scheduled closing
• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Prior loan processing experience or finance experience
• Excellent interpersonal, communication, follow-up & relationship building skills
• Must have the ability to prioritize, be detail oriented & results driven
• Consistently demonstrates clear and concise written and verbal communication

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Processor

Time Type:

Full time

Primary Location:

Tucson Arizona United States

Primary Location Full Time Salary Range:

$43,690.00 - $57,010.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sep 03, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.