Loan Processing Specialist

LP Finance; Johnson City (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision and supplements

401(k)

Paid holidays and time off

Job summary

LP Finance Group, LLC. is seeking a Loan Processing Specialist for full-time work in Johnson City, TN. You will manage loan files, verify underwriting documents, and coordinate with the underwriter to ensure a smooth processing flow.

The role requires 1+ year in loan processing, strong communication, and a customer-focused mindset. Expect a standard Monday–Friday schedule with potential evening/weekend hours during peak season; benefits include health, dental, vision, and retirement options.

Qualifications

• 1+ year of experience in loan processing, loan specialist, auditing, or related field.
• Excellent verbal and written communication skills.
• World class customer service and a positive attitude.
• Strong organization, attention to detail, and time management.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including some evenings and weekends during peak season.
• High school diploma or equivalent.

Responsibilities

• Develop and maintain productive relationships with customers.
• Maintain turnaround times to meet volume targets.
• Process and audit loan files; verify underwriting documents.
• Verify contracts have signatures and email copies.
• Verify checklist completion and tasks.
• Review borrower documents and address discrepancies with the underwriter.
• Enter loans into servicing software and set up new loans.
• Inform borrowers of payment method, first payment date, and contacts.
• General duties including customer support and problem resolution.
• Other duties as assigned by management.

Skills

Loan Processing

Customer Service

Time Management

Attention to Detail

Multitasking

Communication

Education

High School Diploma

Tools

Salesforce

Excel

Word

PowerPoint

Outlook

Job description

Job Description

Job Description

LP Finance Group, LLC. is currently seeking qualified candidates for a Loan Processing Specialist position. This position is full-time and reports directly to the company’s Credit Underwriter.

_ ** Must have Loan Processing experience**_

** Job Responsibilities:**

• Develop and maintain productive working relationships with internal and external customers.
• Maintain acceptable turnaround time to achieve volume targets (to be determined)
• Complete processing/audit of loan file from finance department, verify all required underwriting documentation per loan plan policy has been collected and verified for all borrowers.
• Verify contract has all borrowers’ signatures, email borrowers a copy of contract.
• Verify Conditions checklist has been completed/satisfied and all tasks completed, executed by parties completing task.
• Review documentation provided by borrowers and discussed any discrepancies or missing information with the underwriter.
• After verification has been completed and audit is a pass, enter loan into loan servicing software to set up new loan with first payment date, deliver file to loan servicing department to be filed.
• Follow up completed email to borrower confirming method of payment established, first payment date, payment amount, and contact information for LP Finance and Contract information for related Warranty department.
• FUTURE USE: Scan complete file into electronic file storage within infinity for borrower.
• General duties including assistance with customers, problem resolution, phone and written correspondence
• All other assigned duties related to position or assigned by management

** Qualifications:**

Extensive PC skills include but not limited to: Salesforce, Microsoft Excel, Microsoft Word, PowerPoint, and Outlook.

• 1 yr. plus work experience in Loan Processing, Loan specialist, Auditing or a commensurate field.
• Professional verbal and written communication skills
• World class customer service skills and a positive attitude
• Excellent organization, attention to detail, problem solving skills and time management skills
• High energy and the ability to multitask in a fast paced, evolving environment
• Must be responsible, Ability to meet deadlines and hold yourself and your Team Members accountable, hold a high sense of urgency
• Ability to work well independently as well as part of a team
• Must be a self-starter, detail oriented and can work well under pressure managing time constraints.
• Must be able to work a flexible schedule during seasonal months which may include some evening and weekend hours.
• High school graduate or equivalent
• Schedule of Monday through Friday 8:00 a.m. to 5:00 p.m. with some requirement to work evening and weekend hours during peak season.
• Health, dental, vision and supplemental benefits
• 401(k)
• Paid holidays and time off.