Loan Operations Specialist (Remote Eligible - KS, MO Only)

Enterprise Bank & Trust; Ferguson (MO); Remote; USD 45,000 - 65,000; Full time

Job summary

Enterprise Bank & Trust is seeking a Loan Operations Specialist to join its team in Missouri. You will support the post-closing loan lifecycle, including funding, boarding, servicing and payoff, while coordinating with lending teams and third parties to ensure accuracy and top-notch customer service.

The role requires attention to detail, the ability to work in a fast-paced environment, and collaboration across departments.

Qualifications

• High School Diploma required.
• Associate's or Bachelor's degree preferred.
• Minimum of 1–3 years in loan operations, servicing or banking.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office; familiarity with Google products.
• Experience with Salesforce, nCino, or FIS Bankway is a plus.

Responsibilities

• Process all monetary aspects of funding loans including disbursements and draws.
• Reconcile general ledger and operational accounts.
• Review loan documentation for completeness to book loans and onboard into systems.
• Identify original documentation needed for loan preservation and monitoring.
• Administer loan servicing and customer service related to loans and credit cards.

Skills

Communication skills

Fast-paced environment

Time management

Problem solving

Core banking systems

Independent and collaborative

Education

High School Diploma

Associate/Bachelor preferred

Tools

Microsoft Office

Google Workspace

Salesforce

nCino

FIS Bankway

Job description

Job Title: Loan Operations Specialist

Summary: The Loan Operations Specialist will work in a team focused on different aspects of the post-closing loan lifecycle including funding, boarding, servicing, and payoff. Loan Operations Specialists will work with third-parties, lending teams, and other operational departments to ensure excellent internal and external customer service.

Essential Duties and Responsibilities

• Responsible for processing all monetary aspects of funding loans including initial and subsequent disbursements, other types of draws, and processing of transactions associated with purchased and sold participations
• Reconciles general ledger and operational accounts
• Review loan documentation for completeness and accuracy in order to book loans and credit cards to the core processing system and onboard the loan into other applications and internal tracking systems used by lending teams and other loan operation associates
• Identify critical original documentation needed for preservation and loan maintenance and monitoring needed pursuant to loan documentation and other lending guidelines
• Responsible for all aspects of servicing loans and credit cards including but not limited to customer service, loan and collateral maintenance (rate/payment changes, availability, calculation and billing of additional fees, insurance, taxes, trailing documents, etc.)
• Administer loan escrow accounts and payments, payoff requests, lien releases, credit bureau reporting and tasks associated with tax reporting
• Performs other duties as assigned

Qualifications

• Excellent verbal and written communication skills
• Proven experience working in a fast paced, high volume, customer-centric environment
• Effective time management and problem-solving skills with strong attention to detail and ability to demonstrate critical thinking
• Proficient in the use of technology including loan origination and core banking systems
• Detail oriented and well organized
• Ability to work both independently as self-starter and in a collaborative team environment
• Motivated and open to change

Supervisory Responsibilities

• None

Education and Experience

• High School Diploma required
• Associate's or Bachelor's degree preferred
• Minimum of one (1) to three (3) years in loan operations, servicing or banking

Computer and Software Skills

• Proficient with using Microsoft Office products
• Familiar with Google-based products (Gmail, Google Drive, etc.) preferred
• Experience with Salesforce, nCino, or FIS Bankway is a plus

Certificates, Licenses and Registrations

• None

Additional Information

• Able to work a flexible work schedule including overtime as well as travel as needed

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.

For more information about your EEO rights as an applicant under the law, please visit the Equal Employment Opportunity website.