Loan Operations Manager San Francisco, CA; New York, NY; Sandy, UT; Seattle, WA; Hamilton, NJ; Dallas, TX

Carta, Inc.; New York (NY); Hybrid; USD 154,000 - 217,000; Full time

Job summary

Carta, Inc. is seeking a Loan Operations Manager to lead the loan servicing lifecycle for private credit instruments, including term loans, DDTLs, revolvers and unitranche facilities.

You will ensure accurate interest, fees, accruals, amortization, and cash reconciliations while coordinating with fund accounting and investment teams. This role operates in a hybrid environment (3 days in office) across NY and other locations, with a focus on accuracy, risk management, and scalable servicing

Qualifications

• 8+ years of experience in private credit loan operations or bank loan servicing.
• Expertise in credit agreement mechanics including origination and lifecycle events.
• Proficiency with LSTA/LMA conventions and benchmark rate calculations (SOFR).
• Strong numerical accuracy and ability to analyze complex positions and reconciliations.

Responsibilities

• Manage the entire loan servicing lifecycle for complex private credit instruments (term loans, DDTLs, revolvers, unitranche, asset-based lending).
• Ensure accurate calculation/processing of interest, fees, accruals, amortization, and OID, with proper documentation for audit/reporting.
• Execute and reconcile cash transactions; maintain lender/borrower communications; resolve settlement breaks with stakeholders.

Skills

Private credit loan operations

Credit agreement mechanics

LSTA/LMA conventions

SOFR calculations

Attention to detail

Job description

The Company You’ll Join

Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.

At Carta, we're transforming how private capital operates — connecting the software, services, and legal infrastructure that founders, fund managers, and legal teams depend on. We believe the problems we solve today unlock the opportunities of tomorrow.

As a Loan Operations Manager, you’ll work to:

• Manage the entire loan servicing lifecycle for complex private credit instruments, including bilateral, club, and syndicated loans such as term loans, delayed draw term loans (DDTLs), revolvers, unitranche, and asset-based lending facilities.
• Ensure accurate calculation and processing of interest, fees, PIK accruals, amortization schedules, original issue discount (OID) accretion, and unused/commitment fees, leveraging LSTA/LMA conventions and evolving benchmark interest rates including SOFR and credit-sensitive rates.
• Execute and reconcile cash transactions, manage lender/borrower communications, and proactively resolve settlement breaks with internal and external stakeholders to maintain operational integrity.
• Partner with fund accounting teams to support month-end close processes, maintain accuracy in position tracking, and assist in providing documentation for audit and reporting purposes.
• Support frontline investment professionals and relationship managers with timely and accurate servicing data, including responses to borrower/lender inquiries and documentation requirements.

The Team You'll Work With

You’ll be joining our Credit Operations team, a growing function dedicated to supporting Carta’s private credit platform by maintaining precision and efficiency across all stages of the loan servicing lifecycle.

Our mission is to provide institutional-grade support to the investment, fund accounting, and fund administration teams by managing trade settlements, cash flows, and notification workflows across diverse and complex credit instruments. We champion operational excellence and risk management while scaling Carta’s loan servicing capabilities as our private credit strategies continue to grow.

About You

You're someone who thrives on bringing structure to complex workflows and executing with discipline in fast-paced, high-stakes environments. You combine deep technical loan knowledge with a collaborative mindset and a passion for process improvement.

• 8+ years of experience recommended in private credit loan operations, bank loan servicing, CLO administration, or through a third-party loan agent.
• Expertise in credit agreement mechanics, including loan origination and lifecycle events (fundings, rollovers, prepayments, conversions, etc.).
• Proficiency in LSTA/LMA conventions, day count standards, and benchmark rate calculations (SOFR, Term SOFR, Daily Simple).
• Attention to detail with strong numerical accuracy and ability to analyze complex position and cash reconciliations.
• A team-oriented problem solver who thrives in time-sensitive, high-visibility operating environments.
• Experience with direct lending portfolios, including unitranche, DDTL, super-senior/first-out structures, and PIK toggles, is highly preferred.

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:

• $153,850 - $217,000 in San Francisco, CA & New York, NY
• $146,158 - $206,150 in Seattle, WA
• $130,773 - $184,450 in Hamilton, NJ

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

Disclosures:

• We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
• Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to [e-mail].

We work on a hybrid schedule where we come into office 3x/week and work remotely the remaining 2 days. In office schedules are set by location and team. Please confirm you can work in person at the location(s) of the job listed above per this schedule.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Carta’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.