Loan Operations Group Manager

Frontline Consulting Services (FCS) Inc; El Monte (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee stock purchase plan

Stock grants

Job summary

Frontline Consulting Services (FCS) Inc. in El Monte, CA seeks an experienced Loan Operations Group Manager to lead multiple loan servicing functions, including residential, HELOC, SBA, and commercial servicing, while driving process improvements and regulatory compliance.

The ideal candidate has extensive mortgage servicing expertise, strong operational leadership, and a proven ability to manage performance, KPIs, and cross-functional collaboration across Compliance, Risk, Legal, and Audit

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field.
• 10+ years of mortgage loan servicing experience.
• 5+ years of leadership experience managing multiple teams or departments.
• Strong knowledge of residential mortgage servicing operations.
• Experience with commercial lending and SBA servicing preferred.
• Strong understanding of compliance, risk management, audits, and operational controls.
• Experience developing policies, procedures, and process improvement initiatives.
• Knowledge of loan servicing platforms and systems.

Responsibilities

• Lead and manage multiple loan servicing and operations teams.
• Oversee residential mortgage servicing, HELOC, SBA, and commercial loan servicing functions.
• Develop and implement operational strategies, procedures, and performance standards.
• Establish and monitor KPIs, productivity metrics, and service-level objectives.
• Drive process improvement initiatives that enhance efficiency, quality, and customer service.
• Ensure compliance with federal, state, and internal regulatory requirements.
• Partner with Compliance, Risk, Legal, Audit, and executive leadership teams.
• Manage staffing, performance evaluations, coaching, mentoring, and employee development.
• Oversee Risk Control Self-Assessments (RCSA) and operational control frameworks.
• Respond to internal and external audits and implement corrective action plans.
• Review vendor performance and third-party servicing operations.
• Foster a culture of accountability, collaboration, and operational excellence.

Skills

Mortgage Loan Servicing

Loan Operations Management

Team Leadership

Regulatory Compliance

Risk Management (RCSA)

Process Improvement

Education

Bachelor's degree in Business/Finance/Economics

Tools

MSP

ICE/Black Knight

Job description

Loan Operations Group Manager

Location: El Monte, CA

Compensation: Up to $150,000 base salary, with flexibility up to $180,000+ for highly qualified candidates at the FVP/SVP level.

Position Overview

We are seeking an experienced Loan Operations Group Manager to lead and oversee multiple loan servicing functions within a growing financial institution. This leadership role is responsible for managing residential mortgage servicing operations, while providing oversight of commercial lending, SBA servicing, and loan administration activities.

The ideal candidate will possess extensive mortgage servicing expertise, strong operational leadership skills, and a proven ability to drive process improvements, regulatory compliance, and team performance.

Key Responsibilities

• Lead and manage multiple loan servicing and operations teams.


• Oversee residential mortgage servicing, HELOC, SBA, and commercial loan servicing functions.


• Develop and implement operational strategies, procedures, and performance standards.


• Establish and monitor KPIs, productivity metrics, and service-level objectives.


• Drive process improvement initiatives that enhance efficiency, quality, and customer service.


• Ensure compliance with federal, state, and internal regulatory requirements.


• Partner with Compliance, Risk, Legal, Audit, and executive leadership teams.


• Manage staffing, performance evaluations, coaching, mentoring, and employee development.


• Oversee Risk Control Self-Assessments (RCSA) and operational control frameworks.


• Respond to internal and external audits and implement corrective action plans.


• Review vendor performance and third-party servicing operations.


• Foster a culture of accountability, collaboration, and operational excellence.

Required Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.


• 10+ years of mortgage loan servicing experience.


• 5+ years of leadership experience managing multiple teams or departments.


• Strong knowledge of residential mortgage servicing operations.


• Experience with commercial lending and SBA servicing preferred.


• Strong understanding of compliance, risk management, audits, and operational controls.


• Experience developing policies, procedures, and process improvement initiatives.


• Knowledge of loan servicing platforms and systems.


• Excellent analytical, organizational, and problem-solving skills.


• Strong communication and stakeholder management abilities.

Preferred Experience

Candidates with experience in the following roles are encouraged to apply:

• Director of Loan Servicing


• Director of Mortgage Operations


• Loan Operations Manager


• Mortgage Servicing Manager


• VP, Loan Operations


• VP, Mortgage Servicing


• Loan Administration Manager


• Director of Loan Operations


• Servicing Operations Manager

Top Skills

• Mortgage Loan Servicing


• Loan Operations Management


• Team Leadership


• Regulatory Compliance


• Risk Management (RCSA)


• Commercial Lending


• SBA Servicing


• Process Improvement


• Operational Excellence


• KPI Development & Reporting


• Audit Management


• Loan Servicing Systems (MSP, ICE/Black Knight preferred)


• Vendor Management


• Project Management


• Cross-Functional Leadership

Top Three Must-Haves

• Extensive experience in residential mortgage servicing operations.


• Experience managing servicing workflows, escalations, and regulatory requirements.


• Strong understanding of post-closing loan servicing functions and operational leadership.

Additional Qualifications

• Experience overseeing multiple servicing functions and teams.


• Expertise in operational risk, compliance, and process improvement.


• Ability to drive performance through metrics, accountability, and continuous improvement.


• Exposure to both residential and commercial loan servicing environments is highly preferred.

Job Type & Location

This is a Permanent position based out of El Monte, CA.

Pay and Benefits

The pay range for this position is $150000.00 - $180000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits include medical, dental, and vision insurance, healthcare and dependent care flexible spending accounts, long-term disability coverage, and life insurance. Employees also have access to a 401(k) retirement plan with company matching contributions, an Employee Stock Purchase Plan, and stock grants through the bank program.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully onsite position in El Monte,CA.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.