Loan Officer Training Program (ACES)

loanDepot, Inc.; Chandler (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Leads provided by company

Hourly training pay

Medical/dental/vision benefits

401K matching

Tuition reimbursement

Parental leave

Job summary

loanDepot, Inc. is seeking ambitious individuals for an ACES Lending Officer track, offering extensive training to master the mortgage landscape, including LO licenses and SAFE exams. You will learn across mortgages and HELOCs while collaborating with seasoned training and sales leadership teams nationwide.

The program emphasizes customer-focused selling, a strong sales mindset, and readiness to carry leads from a national consumer-direct team. Chandler, AZ commute is required during training.

Qualifications

• Minimum of 2 years of sales experience with a proven history of meeting and exceeding goals.
• Must be able to commute to Chandler, AZ full‑time.
• Must have the ability to pass the NMLS exam and meet mortgage requirements for state and national licenses.
• Demonstrated ability to connect with clients through phone presentations and cultivate relationships.
• Reliability with punctuality, willingness to be coached and to collaborate.

Responsibilities

• Embrace a comprehensive training program covering the loan life cycle.
• Identify and pursue sales opportunities.
• Understand basic financial concepts and mortgage products.
• Learn and adapt to industry changes and company policies.
• Prioritize tasks and meet deadlines in a fast-paced environment.
• Maintain high ethical standards in all interactions.
• Use loan processing and CRM software effectively.
• Deliver exceptional customer service throughout the loan process.

Skills

Sales experience

Customer service

Technology proficiency

Communication skills

Education

Bachelor's degree

Job description

Position Summary

loanDepot is offering an incredible opportunity for individuals seeking a challenging yet fulfilling career in sales with a renowned industry leader. Our consumer direct sales approach boasts a team of over 350+ inside sales team members who cater to our valued customers nationwide. This is your moment to become part of something significant!

Position Summary

loanDepot is offering an incredible opportunity for individuals seeking a challenging yet fulfilling career in sales with a renowned industry leader. Our consumer direct sales approach boasts a team of over 350+ inside sales team members who cater to our valued customers nationwide. This is your moment to become part of something significant! Joining us as an ACES Lending Officer means embarking on a transformative journey where you'll undergo comprehensive training to ace the SAFE and National Licensing exams. Throughout the program, you'll not only develop a deep understanding of the lending landscape, covering both mortgages and HELOCS, but also collaborate closely with our experienced training & sales leadership teams. Our aim is to equip you with the necessary expertise to excel in the ever‑evolving lending industry, laying the foundation for a successful and fulfilling career as a future Licensed Lending Officer.

Who We’re Looking For

Our ideal candidate is someone who prioritizes customer satisfaction, is comfortable with technology, is proactive, and excels at building strong sales relationships. While previous lending experience isn’t necessary, we do require a proven sales record demonstrating the ability to meet and surpass sales targets.

Responsibilities

• Dedication to Learning: Embrace wholeheartedly a comprehensive training program tailored to cultivate expertise across the entire loan life cycle.
• Sales Aptitude: Ability to identify and pursue sales opportunities effectively.
• Financial Acumen: Understanding of basic financial concepts and mortgage products.
• Adaptability: Willingness to learn and adapt to industry changes and company policies.
• Time Management: Capacity to prioritize tasks and meet deadlines in a fast‑paced environment.
• Ethical Standards: Commitment to maintaining high ethical standards in all interactions.
• Technology Proficiency: Comfort with using software for loan processing and customer management.
• Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.

Requirements

• Sales Experience: Minimum of 2 years of sales experience with a proven history of meeting and exceeding goals is REQUIRED. Call center sales experience is highly preferred.
• Location: Must be able to commute to Chandler, AZ full‑time.
• Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage requirements for obtaining state and national licenses.
• Customer Focus: Demonstrated ability to effectively connect with clients through phone presentations and cultivate strong client relationships.
• Reliability: Consistent attendance and punctuality are essential, with a collaborator attitude and a willingness to embrace coaching for continuous improvement.
• Education: A bachelor’s degree is highly preferred.

Why work for #teamloanDepot:

• Industry leader when it comes to training individuals effectively to join the mortgage industry.
• Company provided leads, so you don’t have to source your own referrals or purchase leads with your own wallet.
• Competitive compensation plan including hourly paid training.
• Comprehensive benefits package including medical/dental/vision options, 401K matching, tuition reimbursement, parental leave, and much more. (loanDepotlivewell.com).
• Best in class leadership team to support you during the transition.

Base pay is one part of our total compensation package for an ACES Lending Officers. The base hourly rate for this role is $15.15/hour during training; in addition to a monthly per origination bonus incentive once you are licensed and talking to customers.

Post ACES Training, you will move to our Licensed Lending Officer position which is comprised of an hourly minimum wage plus lucrative bonus structure based on fundings. If you were to transition to a Licensed Lending Officer—there would be a new compensation structure shared at that time.

About LoanDepot

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital‑first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.