Loan Officer Assistant

CrossCountry Mortgage; Lakewood (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

CrossCountry Mortgage is seeking a Loan Officer Assistant to support a high-volume VA-focused mortgage team. You will work closely with the loan officer, borrowers, real estate partners, and processing to move files from application to clear-to-close.

This growth-oriented role offers exposure to VA lending, referral partner relations, and the full origination process. You will help ensure timely closings through proactive communication and organized pipeline management.

Qualifications

• Mortgage banking or real estate experience preferred.
• Encompass experience preferred.
• NMLS license preferred.
• Excellent organizational skills to manage multiple files and deadlines.
• Strong written and verbal communication with clients and real estate agents.
• Proficient in Microsoft Office and CRM/LOS systems.

Responsibilities

• Support the loan officer with pre-qualifications, application setup, and needs lists.
• Communicate proactively with borrowers and referral partners on status, missing items, and timelines.
• Help manage the pipeline, track outstanding conditions, and coordinate with processing/underwriting.
• Assist with appointment setting, follow-up, and day-to-day client service.
• Prepare and organize loan files for submission.
• Maintain accurate notes and keep the team organized so closings stay on schedule.

Skills

Mortgage experience

Customer-service experience

Excellent organizational skills

Strong written and verbalCommunication

Tools

Encompass

CRM/LOS systems

Microsoft Office

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

We are a top-producing VA-focused mortgage team looking for a sharp, organized, and client-focused Loan Officer Assistant to support high-volume purchase and refinance production. You will work directly with the loan officer, borrowers, real estate partners, and our processing team to keep files moving quickly from application through clear-to-close.

The Loan Officer Assistant provides administrative, operational, and customer service support to Loan Officers throughout the mortgage origination process. This role assists with pre-qualifications, application setup, loan file preparation, and pipeline management while serving as a key point of contact for borrowers and referral partners. The Loan Officer Assistant helps ensure loan files progress efficiently, outstanding conditions are resolved promptly, and closings remain on schedule through proactive communication, organization, and coordination with processing and underwriting teams.

This is a growth-oriented seat. Many successful loan officers started as LOAs. You will gain deep exposure to VA lending, referral partner relationships, and the full origination process.

Job Responsibilities

• Support the loan officer with pre-qualifications, application setup, and needs lists.
• Communicate proactively with borrowers and referral partners on status, missing items, and timelines.
• Help manage the pipeline, track outstanding conditions, and coordinate with processing/underwriting.
• Assist with appointment setting, follow-up, and day-to-day client service.
• Prepare and organize loan files for submission.
• Maintain accurate notes and keep the team organized so closings stay on schedule.

Qualifications and Skills

• Prior mortgage, banking, real estate, or customer-service experience, preferred.
• Encompass experience, preferred.
• NMLS license, preferred.
• Excellent organizational skills to successfully manage multiple files and priorities while meeting established deadlines and service level agreements.
• Excellent written and verbal communication skills to correspond effectively with clients and real estate agents.
• Demonstrated reliability, professionalism, and effective interpersonal communication skills.
• Proficient in Microsoft Office.
• Knowledge of CRM/LOS systems, preferred.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life expe