Loan Booking Specialist

SouthState Bank; Charlotte (NC); On-site; USD 41,000 - 62,000; Full time

Job summary

SouthState Bank is seeking a Loan Booking Specialist to own the booking and servicing of Consumer, Commercial, and Mortgage loans. You will interpret documents, ensure regulatory compliance, and book loans to the core system while supporting related projects and inquiries.

The role emphasizes accuracy, attention to detail, and strong collaboration with lenders, LOAs, and colleagues across the organization. This position can involve flexible work arrangements as needed.

Qualifications

• Education as stated: high school diploma required; bachelor’s degree preferred.
• 2+ years in an operations role with loan servicing knowledge.
• Familiarity with loan documents, consumer/commercial/mortgage loans, and regulatory items.
• Experience with Fiserv software is a plus.

Responsibilities

• Review executed loan documents and book new, renewed, and modified loans to the core servicing system.
• Interpret terms, manage payments, dates, and payoff criteria.
• Ensure documents comply with bank policies and regulations.
• Meet production timelines and SLAs; respond to inquiries from customers and bank personnel.
• Collaborate with team members and other departments; participate in special projects.

Skills

Confidential info handling

Communication

Recordkeeping

Attention to detail

Deadline-driven

Team collaboration

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Fiserv systems

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the Loan Booking Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Responsible for reviewing executed loan documentation and booking new, renewed, and modified Consumer, Commercial and Mortgage loans/lines of credit to the core servicing system. This requires knowledge of standard loan documents and of basic loan servicing. May assist with special initiatives or projects and support other areas within Loan Operations as needed; ensures compliance with SouthState Code of Business Conduct and Ethics and other operating procedures and policies.

ESSENTIAL FUNCTIONS

• Review and interpret executed, critical loan documents that provide terms and conditions for ongoing management of the loan, processing related payments, disbursements, critical dates, and payoff criteria.
• Accurately book/board new, renewed, and modified Consumer, Commercial and Mortgage loans/lines of credit to the core.
• Ensure required documents are provided and in compliance with bank policies and federal and state regulations.
• Reviews and book loans within the established production timelines to ensure that all departmental goals and SLAs are met or exceeded.
• Responds timely to all inquiries from customers, Lenders/LOAs, and other bank personnel.
• Establish positive working relationships with team members and others across the organization.
• Ensures compliance with SouthState Bank Code of Business Conduct and Ethics and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.
• Responsible for organizational integrity and business ethics as it relates to this position.
• Perform all other related job duties and special projects as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Ability to handle confidential information (customers and employees);
• ability to communicate effectively (both orally and in writing);
• ability to maintain accurate records;
• ability to concentrate on details;
• high degree of accuracy and attention to details;
• ability to adjust to a changing environment;
• ability to adjust to a changing environment and meet deadlines;
• ability to function harmoniously with management and employees of the bank;
• ability to provide quality customer service to internal and external clients;
• ability to provide support to the peers;
• ability to work effectively both independently and within a team environment;
• flexibility in work schedule during peak production periods is critical in this position.

Qualifications, Education, and Certification Requirements

Education

: High School diploma required; Bachelor’s degree preferred.

Experience

: A minimum of 2 years’ experience in an operations role is required. Must be knowledgeable in loan servicing functions including consumer, commercial and mortgage loans. Knowledge of Federal and State regulatory items is required. Experience with Fiserv systems software is preferred.

Certifications/Specific Knowledge

: Good interpersonal skills. Good computer skills of Microsoft Word and Excel.

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training
• New Employee Orientation
• Fiserv training as needed to perform specific tasks
• Laser Pro training
• Encompass Training

PHYSICAL DEMANDSMust be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. This position may require bending and reaching.

WORK ENVIRONMENTFor bank office: This position is located in a cubicle environment that may be loud throughout the day.For telecommuters or hybrid: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVELTravel may be required to come to meetings as needed.

In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $41,094.00 - $61,641.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 10-31-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.