Loan Assistant III (Commercial)

Foothills Bank; Chubbuck (ID); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid sick leave

Job summary

Glacier Bancorp, Inc. through Foothills Bank is seeking a Loan Assistant to support lenders with processing, documentation, and customer inquiries. This on-site role emphasizes accurate recordkeeping and strong client service within a community banking setting.

The position requires a high school diploma, banking experience preferred, and the ability to work quickly and accurately while adhering to policies. Excellent communication and computer skills are essential for success.

Qualifications

• Customer service experience required or preferred in a banking setting.
• Ability to work quickly and accurately following written and oral instructions.
• Proficient with keyboarding and computer applications.

Responsibilities

• Assist commercial loan officer with new loan applicants and gather initial documentation.
• Prepare documents for loan packets including SBA, RBS, and other programs for closings.
• Assist lender with loan closings and on-site customer support during business hours.
• Track collateral and manage customer portfolio follow-up items.
• Maintain up-to-date knowledge of loan programs, regulations, and documentation.

Skills

Customer service

Banking experience

Attention to detail

Communication skills

Computer proficiency

Education

High school diploma or equivalent

Job description

About The Role

We are a dynamic and growing community bank dedicated to providing exceptional financial services to individuals and businesses within our local area. Our mission is to build long-lasting relationships with customers by offering personalized service and fostering a community-oriented banking experience. As part of our team, you will have the opportunity to grow with us, contributing to both your personal and professional development in a supportive and innovative environment.

The Loan Assistant supports lenders and customers by assisting with loan processing, documentation, and inquiries. This role ensures smooth and efficient loan transactions by collaborating with the lending team to verify and prepare loan documents, maintain accurate records, and provide excellent customer service. The Loan Assistant plays a key role in supporting the bank's lending operations and building strong relationships with clients and co-workers. Because of the need to work closely with lenders and customers, this is an in-person, on-site position.

Essential Functions

• Assist commercial loan officer with new loan applicants, to include interviewing clients when needed. Gathering initial documentation necessary to make loan decision, i.e. credit bureau reports, OFAC, lien searches, tax notices, order appraisals, title commitments, etc.
• Prepare documents for commercial loans packets, to include SBA, RBS and other government programs and packages for closings, making sure necessary documents are in order and have been reviewed to be complete and accurate.
• Assist lender with loan closings and be prepared to close loans. Working on-site during business hours is required to support customers and lenders.
• Assist lender with follow up loan closing items such as tracking collateral and working to manage the customers portfolio.
• Keep current on loan programs, lending regulations, procedures and documentation and be a knowledgeable resource to lenders.
• Assist Customer/Lender with file maintenance, portfolio maintenance, credits/debits to all accounts/loans as needed.
• Assist Lender with reports, scheduling, arranging events and lunches with customers and for bank meetings.
• Assist commercial loan officer with marketing strategies, to include customer calling program, cross selling other Citizens Community Bank products and referring as appropriate. Monitor production numbers for lending team on all calls, referrals, and sales for annual performance process.
• Assist with loan operations functions such as importing documents, scanning and document retention.
• Process payments, construction loan draws and other transactions for our customers and carry out basic accounting functions.
• Work with the lenders to clear technical and collateral exceptions.
• Additional duties may be added as needs arise
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Regular, on-site attendance during standard business hours is required to perform the duties of this position.
• Additional duties as requested or assigned.

About You

Qualifications

• High school diploma or equivalent
• Customer service and sales experience.
• Banking experience is preferred.
• Ability to work in a professional manner.
• Able to work quickly and accurately.
• Ability to understand and follow written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Proficient with keyboarding and computer applications.
• Organized and detail oriented
• Moderate level of knowledge of loan documentation
• Moderate level of knowledge of spread sheets.

WORK ENVIRONMENT

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.

COMPANY OVERVIEW

We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

Equal Opportunity Employer

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.