Loan Assistant II - Houston, TX

SouthState Bank; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

SouthState Bank in Houston, TX seeks a Loan Assistant I to support commercial lending operations. You will track the loan pipeline, collect documentation, and coordinate closings with lenders, attorneys, and clients.

The role emphasizes compliance, timely processing, and accurate data entry in loan systems. Strong organizational and communication skills are essential, as is the ability to work with minimal supervision and meet deadlines.

Qualifications

• Education: high school diploma required; bachelor’s degree in banking or finance is an asset.
• 3-4 years of experience in commercial lending documentation or related loan processing roles.
• Experience with loan closings, title searches, and regulatory compliance is preferred.

Responsibilities

• Assist in tracking and management of the loan pipeline, loan maturities, the uninsured reports, and past dues reports.
• Coordinate closings with lenders, attorneys, insurance agents and clients.
• Initiate the disbursement of closing funds and issue loan proceeds via checks and/or wires.
• Maintain clear communication with lenders and stakeholders throughout the loan process.

Skills

Time management

Communication

Microsoft Office

Attention to detail

Independent work

Compliance knowledge

Education

High School Diploma

Bachelor's degree in banking/finance (asset)

Tools

Loan processing systems

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Essential Functions

Primary Responsibilities

• Assist in tracking and management of the loan pipeline, loan maturities, the uninsured reports, and past dues reports, ensuring timely processing and adherence to deadlines.
• Prioritize tasks effectively to meet processing goals and customer expectations.
• Provide back-up support to other Loan Assistants to cover PTO requests and absences.
• Remain knowledgeable of all State and Federal lending and documentation regulations as well as bank policies and guidelines ensuring compliance.
• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.
• Input data into loan processing systems accurately and efficiently.
• Order title searches, UCC searches, appraisals and flood certifications as needed.
• Coordinate closings with lenders, attorneys, insurance agents and clients.
• Initiate the disbursement of closing funds and issue loan proceeds via checks and/or wires.
• Review closed and funded loans for document completion, ensuring that loans are booked in a timely and accurate manner.
• Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation as necessary; maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings.

Lender / Customer Support

• Maintain clear and effective communication with lenders (up to 2-3) and other stakeholders throughout the loan process.
• Provide exceptional client service by offering assistance and responding to questions and requests for information.
• Notify clients of any issues or discrepancies that may arise and assist in resolving them.

Culture Champion

• Advocate our culture by providing prompt, efficient, and exceptional customer service.
• Build internal and external relationships with customers.
• Demonstrate a commitment to the Company’s core values.
• Show a strong work ethic, results‑driven, and commitment to meeting deadlines and achieving company and department goals.
• Participate with community organizations and in community projects.
• Actively participate in learning and development for continued personal and professional development.

Confidentiality and Compliance

• Ensure confidentiality of all sensitive material and matters, directing documents to the appropriate parties, obtaining approvals as necessary, and ensuring deadlines are met.
• Adhere to compliance, security, and internal guidelines and requirements for the position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.

Competencies

Skills Necessary

• Excellent time management, organizational skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Excellent computer skills, particularly Microsoft Office.
• Ability to prioritize tasks, think and work independently.
• Ability to exercise good judgment to analyze and problem‑solve situations that arise.
• Ability to exercise personal and professional responsibility and work with limited direction.

Qualifications, Education, And Certification Requirements

• Education: A high school diploma or equivalent is required. A bachelor’s degree or additional coursework in banking, finance or lending is an asset.
• Experience:
  • 3‑4 years of experience in commercial lending documentation.
  • 3‑4 years of Loan Assistant I or comparable experience.

Training Requirements/Classes

Required annual compliance training, New Employee Orientation

Physical Demands

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer, which can be done sitting or standing with use of the right desk.

Work Environment

This position may be located in a cubicle or private office environment that may be noisy throughout the day. Telecommuting roles, whether hybrid or 100% full‑time, require a secure home office environment free from background noise and distractions. A reliable private internet connection that is not supplied via cellular data (hot spot) is required; cable or fiber connections are preferred. Requirements are subject to change as new systems and technology are delivered.

Travel

Travel may be required to meet with lenders and/or clients as needed, and to attend all‑hands meetings, career development sessions, site visits, and acquisition/merger support.

Work Location: 9601 Katy Fwy., Ste. 100, Houston, Texas 77024.

Equal Opportunity Employer, including disabled/veterans.