Loan Agency Relationship Manager

M&T Bank Corporation; Minneapolis (MN); On-site; USD 128,100 - 213,500; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid volunteer time

Job summary

M&T Bank Corporation Minneapolis location seeks an experienced Relationship Manager for Global Capital Markets. You will manage client relationships, oversee complex GCM accounts, monitor risk and regulatory compliance, and collaborate with Legal, Risk and Audit to ensure sustainable earnings growth.

The role requires strong client service experience, leadership capabilities, and the ability to structure and close transactions with external parties.

Qualifications

• Bachelor's degree and a minimum of 5 years’ client service experience in Global Capital Markets products or markets, OR in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including client service experience.
• High level of proficiency with personal computers and relevant software.
• Ability to read, analyze and interpret legal documents.
• Strong communication and analytical skills.
• Minimum 2 years’ work leadership or supervisory experience.

Responsibilities

• Monitor administrative and operational systems to ensure accounts operate within policies and guidelines.
• Review and comment on operative documents and agreements for assigned accounts.
• Coordinate risk and regulatory compliance activities with Legal, Risk, Compliance and Audit.
• Resolve issues related to control and client service with internal and external resources.
• Structure and close GCM transactions with external parties.
• Perform account administration including cash flows, fee billing and reporting.
• Participate in sales calls and prepare fee proposals.
• Evaluate fees for conformance with fee schedules and monitor aged receivables.
• Manage client relationships and support the GCM Sales team.
• Represent GCM at closings and client meetings, and support strategic initiatives.
• Identify opportunities to enhance control environment and product delivery.

Skills

Client service

Relationship management

Analytical skills

Verbal and written communication

Leadership/management

Problem solving

Strategic thinking

Regulatory compliance

Education

Bachelor's degree in related field

CCTS certification (preferred)

Tools

Internal software applications

Job description

Overview

Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of significant intricacy, complexity and risk, including all administrative, operational and risk management activities for GCM transactions. Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans. Participates in development and delivery of innovative products and/or services. Works with internal partners as appropriate. Demonstrates a thorough and expert understanding of duties in the market and related controls. Administers transactions that may have significant complexity and impact to GCM, including new and/or high impact clients.

Primary Responsibilities

Monitor relevant administrative and operational systems, databases and activity related to accounts of significant intricacy, complexity and level of risk, to ensure accounts are setup and operating within established policies, procedures and guidelines. Review, analyze and provide comments to counsel related to negotiation and drafting of operative documents and agreements for assigned accounts. Ensure coordination of activities related to monitoring risks and ensuring regulatory compliance for assigned accounts with Legal, Risk, Compliance and/or Audit as required. Research and resolve issues related to control and client service aspects of assigned accounts in a timely manner to maintain customer satisfaction, working with appropriate internal and external resources as required. Work with external parties, including attorneys, financial advisors, interested parties and alliance/service partners, to structure and close GCM transactions in a timely manner. Complete various account administration activities of moderate to significant intricacy, complexity and risk including, timely cash flow execution and fee billing, internal and external reporting and tickler processing. Participate, along with GCM Sales, in sales calls to current and prospective clients, either in-person or over the phone and prepare fee proposals to support new business opportunities. Evaluate fees for suitability and conformance with fee schedules. Partner with Fee Billing to monitor and timely collect aged receivables. Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business. Provide coverage and support for other Relationship Managers within assigned Section/Unit as required by absence. Represent GCM at transaction closings, attend and chair client meetings and presentations and prepare related relevant documentation to support the attraction, retention and expansion of client relationships. Represent GCM and/or lead departmental projects and Corporate initiatives on a periodic basis. Participate on Divisional and Departmental projects as assigned at a strategic and tactical level and inclusive of product development, fee structures, service delivery and policy and procedures. Direct and/or monitor less experienced Relationship Managers and Client Administrators in the timely execution of cash flows, fee billing, internal and external reporting and tickler processing. Work with management to identify opportunities to enhance GCM’s control environment, existing and new products, internal coordination and collaboration and client service model and implement enhancements as requested to improve business results, client service and efficiency. Advise and work with management on any actual or potential product changes, such as adverse court or regulatory rulings, competitive landscape changes and changes to market provisions in agreements, that may affect GCM’s ability to sustain its’ control environment, future profitability and growth to ensure pro-active responses to identified issues. Supervise and monitor others in their managerial group. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Education and Experience Required

Bachelor's degree and a minimum of 5 years’ client service experience in Global Capital Markets products or markets, OR in lieu of a degree, A combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ client service experience in Global Capital Markets products or markets High level of proficiency with personal computers as well as pertinent software High proficiency and experience reading, analyzing and interpreting legal documents Ability to calculate figures and amounts such as discounts, interest, commissions and percentages Familiarity with corporate structures, relevant laws and regulations Strong problem-solving skills Excellent verbal and written communication skills Strong analytical skills Strategic thinking skills Minimum of 2 years’ work leadership, supervisory and/or managerial experience Strong interpersonal skills

Education and Experience Preferred

CCTS (Certified Corporate Trust Specialist) certification Working knowledge of pertinent specialized internal software applications Demonstrated sense of ownership in jobs or projects

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,100.00 - $213,500.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Benefits

• We are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year.

Location

Location: Minneapolis, Minnesota, United States of America

About the Company

Great companies have an enduring sense of purpose. With roots dating back to the founding of Wilmington Trust Company by T. Coleman du Pont in 1903, Wilmington Trust has been serving successful individual and institutional clients for more than a century. Wilmington Trust is internationally recognized and has a team of experienced and skilled professionals focused on delivering a high caliber of service to every client relationship. We are proud to be part of the M&T corporate family. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Opportunity Statement

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Additional Information

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice