Load Planner (Supply Chain/Logistics)

Penske; East Windsor Hill (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Penske Logistics is seeking a Load Planner in Connecticut to coordinate freight movement and customer service. You will process orders, plan shipments, tender freight to carriers, and update the Transportation Manager System while providing visibility to management and customers.

The role requires attention to detail, reliability, and the ability to work first, second, or third shifts. Previous Transportation/Supply Chain experience is preferred, with a bachelor’s degree valued.

Qualifications

• High School Diploma or equivalent required; bachelor's preferred.
• 1+ year of Transportation or Supply Chain experience preferred.
• Strong attention to detail and sense of urgency.
• Excellent written and verbal communication skills.
• Ability to learn and operate multiple computer systems.
• Ability to build professional relationships with customers and Penske team.
• Ability to think critically, analyze information, and decide actions per SOP.
• Willingness to work first, second, or third shifts; scheduling flexibility.
• Desire to add value beyond expectations.
• Regular, predictable attendance is essential.

Responsibilities

• Load-building: add shipments to loads, rate, secure carrier coverage, set appointments.
• Provide excellent service to assigned accounts.
• Manage call center and shared email responsibilities.
• Provide shipment visibility and tracking to management and customers.
• Recover customer loads as needed.
• Complete daily logs and trackers; guide others via phone and email.
• Handle additional projects and tasks assigned by supervisor.

Skills

Attention to detail

Written communication

Verbal communication

Multi-system proficiency

Critical thinking

Customer relationship skills

Shifts flexibility

Team orientation

Attendance reliability

Willingness to travel

Education

High School Diploma or equivalent

Bachelor's Degree in Business or Supply Chain Management (preferred)

Job description

Position Summary

Load Planners coordinate all processes and functions of freight movement and customer service. Load Planners process customer orders, plan & optimize shipments into loads using Transportation Manager System, tender freight to third-party carriers, update the Transportation Manager System with current shipment information and respond to internal and external customer inquiries. Load Planners also provide visibility to management and the customer by tracking, process over-sight, auditing, researching, and troubleshooting operational issues or functions.

Major Responsibilities

• Load-building - Adding shipments to a load, rating a load, securing carrier coverage and appointment setting. Monitoring and resolving MCP email messages. Identify shipping opportunities for improved performance such as: truckload multi-stops, consolidated shipments, etc.
• Provide excellent Customer Service to assigned account(s)
• Call Center and shared email box responsibility
• Provide visibility to management and the customer by tracking shipments, process over-sight, auditing, load exception investigation, researching and troubleshooting operational issues or functions.
• Recover customer loads
• Complete daily logs and trackers. Provide detailed instruction for various customers and associates from other shifts by phone and e-mail.
• Other projects and tasks as assigned by supervisor

Qualifications

• High School Diploma (or equivalent) required. Bachelor's Degree in Business or Supply Chain Management preferred.
• One (1) plus year of experience in Transportation/Supply Chain preferred
• Strong attention to detail, accuracy, and sense of urgency
• Strong written and verbal communication skills
• Must be able to learn and regularly operate various computer systems across different platforms
• Ability to develop and maintain professional working relationships with customers as well as Penske associates
• Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of the SOP, solve problems, evaluate results, and determine if further action is needed.
• Ability to work First, Second and Third shifts as needed. Flexibility with scheduling required
• Plus One mentality (Looking for additional ways to add value – going above & beyond what you are expected to do).
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background Investigation, (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Category: Logistics/Supply Chain

Job Function: Logistics & Supply Chain

Job Family: Operations

Address: 295 Rye Street

Primary Location: US-CT-South Windsor

Employer: Penske Logistics LLC

Req ID: 2612771