Load Planner

C.R. England, Inc.; Colton (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

C.R. England, Inc. is seeking a Load Planner in Colton, CA. This role focuses on dispatching and strategic planning to maximize asset utilization while maintaining excellent customer service and fleet profitability.

The Load Planner will coach drivers, coordinate with Driver Managers and Service Advisors, and manage multiple tasks in a fast-paced environment. Strong organizational skills and excellent communication are essential.

Qualifications

• Proficiency with Microsoft Office Suite and basic computer skills.
• Strong verbal and written communication abilities.
• Excellent organizational and time-management capabilities.
• Ability to work in a fast-paced transportation environment and coordinate with multiple stakeholders.

Responsibilities

• Dispatch and plan assets to maximize utilization and customer service.
• Mentor and coach drivers; assist with training and administrative tasks.
• Maintain visibility of drivers, loads, and receivers to ensure on-time delivery.
• Coordinate with Driver Managers, Service Advisors, and other departments.
• Ensure hours of service compliance and efficient routing for teams and solo drivers.

Skills

Microsoft Office

Verbal communication

Organizational skills

Time management

Education

High school diploma

Bachelor's degree preferred

Job description

Position: Load Planner

Salary: $28hr-$30hr

Shift: Monday-Friday 7:00am-4:00pm

Location: Colton. CA

Summary

The Load Planner is at the very center of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Load Planners must be organized and engaged with the team.

Position Responsibilities

The Load Planner will manage asset utilization by being responsible for dispatching and effectively planning each individual unit while ensuring high level of customer service and fleet profitability. Additionally, the Load Planners assists, coaches and mentors drivers with all training, administrative items and apply discipline up to and including separation of employment.

• Conflict Resolution.
• Extreme Multi-tasking.
• Contacting Drivers to Swap Loads.
• Handling urgent situations in a professional manner.
• Tracking Drivers, Loads, and Receivers.
• Dealing with multiple customers at once.
• Managing drivers.
• Working with Driver Managers, and Service Advisors within C.R. England.
• Negotiating situations to meet expectations of customers and C.R. England.
• Dealing with Logistical problems.
• Planning future workload.
• Other duties as assigned by the Account Manager / Account Supervisor.
• Oversee/ Manage freight in Distribution Centers.
• Energetic, enthusiastic self-starter with excellent organizational, communication, leadership and interpersonal skills.
• Ability to organize and prioritize work, meet deadlines, work with minimal supervision, exercise judgment and adapt directions from one assignment to another.
• Ability to maintain professionalism when communicating with team and management.
• This job is highly demanding and requires patience and professionalism.
• Motivated to work in a fast paced environment.
• Very dependable and takes ownership of work processes
• Adaptable in a flexible environment.
• Coordinate with others in the department for awareness of driver, freight, and asset availability. Identify concerns with drivers who may need additional support, coaching, or disciplinary action to supervisors and managers.
• Track drivers, loads and receivers to ensure dispatching is able to continue to run as planned.
• Maintain frequent contact with assigned drivers, monitoring call-offs, fatigue concerns and equipment issues. In an OTR training environment, also includes ensuring trainees are working appropriately to next phase of training and placement.
• With team drivers, ensuring loads assigned are appropriate for teams and hours available.
• Monitor Hours of Service for dispatching and compliance.
• In an OTR training environment, efforts should be focused on routing trucks or drivers (solo) with capacity to a terminal for better efficiency.

Essential Functions

• Maintain clear communication with drivers, customers and office staff.
• Able to handle multiple tasks and work effectively independently and in a team environment
• Keep company leadership informed of any issues that may require their attention.
• Practice and observe safety rules and regulations and encourage others to do so at all times. This includes special attention to hours of service, safe workplace practices and safe driving.
• Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies.
• Treat each individual with care, dignity, fairness, respect and recognition.
• Work productively and collaboratively with direct supervisor and peers.
• Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
• Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
• Must be able to work with office equipment, utilizing computers for majority of tasks.

Job qualifications may include, but are not limited to

• Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite of programs.
• Must have strong verbal and written communication skills. Must be able to have critical conversations with drivers when necessary.
• Organization and attention to detail are a must.
• High sensitivity to customer service and customer retention.
• Must be able to effectively manage time with daily and long-term tasks.
• Ability to work in a high-volume, fast-paced transportation environment.

Physical Requirements

• Capable of hearing, with our without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication in order to facilitate meetings and work with internal customers and stakeholders by telephone and in person.
• Position may involve kneeling, stooping, bending, pushing, lifting, carrying and moving objects that can weigh up to 25 pounds.
• Capable of working extended hours, to include weekends, holidays and various shifts (to include evening and night shifts) as necessary.
• Capable of sitting at a desk for extended periods of time and working with computer equipment.
• Capable of speaking, writing, and reading English well and possessing a good command of the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.
• Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Education and Experience

• High school diploma or GED required.
• 4 year degree in related field preferred or equivalent on the job work experience.
• Transportation industry experience preferred.
• Industry used program knowledge preferred.

Working Environment and Conditions

• Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• Must be able to work in a well-lighted, temperature-controlled area sufficient in size to allow freedom of movement to accomplish tasks

C.R. England 2025