LN Venues, Director of Network Engineering

Live Nation; Texas; Hybrid; USD 180,000 - 270,000; Full time

Benefits offered by this job

Health benefits

Concert tickets

401(k) with company match

Parental programs

Job summary

Live Nation Entertainment is the world’s leading live entertainment company, representing Ticketmaster, Live Nation Concerts and Live Nation Media & Sponsorship. The Director of Network Engineering will provide strategic leadership for design, development, delivery and maintenance of current and future technologies across 150+ venues in North America.

Reporting to the VP of Venue Network Services, you will build a high-performing team, set infrastructure policies, monitor health metrics, and

Qualifications

• BA/BS degree in business, technology or related field.
• 10+ years work experience in an IT services role for a large enterprise.
• 5+ years in IT services team management for a large enterprise.

Responsibilities

• Lead design, development, delivery and maintenance of network technologies across North America venues.
• Establish infrastructure policies, best practices, and standards.
• Develop KPIs to observe trends and report on infrastructure health.
• Ensure security requirements and compliance are met with Security team.
• Manage vendor relationships and ensure SLA adherence.
• Oversee convergence of network, telecom, CCTV and venue tech.

Skills

Leadership

Strategic thinking

Communications

Project management

Incident management

Stakeholder management

Travel flexibility

Education

BA/BS in business or technology

Job description

Job Summary:

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Reporting to the VP of Venue Network Services, the Director of Network Engineering provides strategic leadership and direction for design, development, delivery and maintenance of current and future technologies; addressing internal and external business needs for the Network Engineering teams. This role also leads the network infrastructure strategy, operations, and reliability for more than 150 live event venues across North America.

WHAT THIS ROLE WILL DO

• Work to ensure positive and memorable experiences for Live Nation's customers, clients, and partners
• Lead effective, highly performing Network Engineering team, developing key talent, ensuring continuous improvement in staff competencies, skills and knowledge
• Establishes and enforces infrastructure policies, best practices, processes, systems, standards and methodologies
• Develops key performance indicators to observe trends, measure and report on the health and operational stability of the infrastructure services
• Stay current on AI and automation capabilities, identifying and implementing practical opportunities to improve network reliability, operational efficiency, incident response, and venue experiences.
• Closely work with the Information Security team to adhere to compliance and all security requirements, and standards
• Work closely with the VP of Venue Network Services to fully understand business priorities and develop an effective strategy for deploying and supporting leading edge technology to our venues that leads to the development and growth of the business
• Ensure managed service partners are meeting established SLAs
• Oversee and lead 3rd party/vendor relationships and ensure the business and the partners are aligned
• Deliver converged, reliable, scalable, high-quality services to the business and venues including all network infrastructure, telecommunications and many other forms of venue technology including digital signage, CCTV and POD systems, etc.

WHAT THIS PERSON WILL BRING

• BA or BS degree in business, technology or another related field preferred.
• 10+ years work experience in an IT services role for a large enterprise
• 5+ years of experience in management roles for an IT services team for a large enterprise
• Extensive knowledge of the acquisition, installation, maintenance, and management of networking, telecommunication and computer/server equipment.
• Must have a successful track record functioning as a leader and positive/motivational force when managing a team; including identifying and resolving conflicts within teams; negotiating skillfully in difficult situations with both internal and external groups; developing compromise and solutions
• Strong vision setting, concept articulation and exceptional communications skills (presentation and written) that would facilitate effective partnering with internal customers, critical stakeholders and technical leadership teams
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Willingness/ability to work off shifts (evening and weekends) to support and/or lead Incident Management during critical events
• Familiarity with call tracking systems to provide trend analysis, reporting and track internal SLAs
• Extensive experience working with vendors and ensuring successful delivery of services and results
• Ability to travel approximately 10% of the time.
• Ability to elicit cooperation from senior management and other departments

BENEFITS & PERKS

• Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH : 401(k) program with company match, stock reimbursement program
• FAMILY : New parent programs including caregiver lea