LN Venues, CRM Marketing Manager - Premium

Live Nation Entertainment; San Francisco (CA); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) with company match

Stock reimbursement program

New parent programs

Career development programs

Tuition reimbursement

Student loan repayment

Volunteer time off

Crowdfunding match

Job summary

Live Nation Entertainment is seeking a CRM & Premium Sales Marketing Specialist in San Francisco to drive audience segmentation and lead email campaigns across designated markets. You will work with AI-driven sales tools, script writing, testing, and reporting, ensuring clean data and accurate dashboards.

This role reports to the CRM Director – Premium Sales. The ideal candidate has hands-on experience with ESPs, Salesforce Marketing Cloud, and analytics tools, plus strong Excel and data

Qualifications

• Bachelor’s Degree preferred.
• Experience with ESPs and email marketing (Salesforce Marketing Cloud a plus).
• Strong understanding of database concepts and segmentation.
• Comfortable with large data sets and interpreting insights.
• Knowledge of analytics tools such as Google Analytics and Tableau.
• Proficient in Microsoft Office, especially Excel.
• Experience with Photoshop or graphic design software preferred.
• Strong analytical and problem-solving skills with adaptability.

Responsibilities

• Assist with audience segmentation for various sales marketing initiatives, supporting the Premium line of business.
• Lead the production of email marketing campaigns for designated markets to customers and prospects based on approved guidelines and standards.
• Facilitate AI-driven sales tools, including script writing, multivariate testing, and reporting.
• Monitor AI-driven sales tools and automations, reporting irregularities, performance issues, or opportunities for improvement.
• Maintain and update internal training materials and technical documentation reflecting current processes, features, and best practices.
• Assist with reports and dashboards, including creating and modifying basic reports, across various Salesforce products.
• Perform routine data operations, including imports, updates, deduplication, and hygiene tasks to maintain accuracy and consistency.
• Reports to CRM Director – Premium Sales.

Skills

ESPs and email marketing

Salesforce Marketing Cloud

Segmentation analytics

Large data handling

Google Analytics

Tableau

Excel

Graphic design (PS or similar)

Education

Bachelor’s Degree preferred

Tools

Salesforce products

Google Analytics

Tableau

Excel

Photoshop

Job description

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

What This Role Will Do

• Assist with audience segmentation for various sales marketing initiatives, supporting the Premium line of business
• Lead the production of email marketing campaigns for designated markets to customers and prospects based on approved guidelines and standards
• Facilitate AI-driven sales tools, including script writing, multivariate testing, and reporting
• Monitor AI-driven sales tools and automations, reporting irregularities, performance issues, or opportunities for improvement
• Maintain and update internal training materials and technical documentation, ensuring documentation reflects current processes, features, and best practices
• Assist with reports and dashboards, including creating and modifying basic reports, across various Salesforce products
• Perform routine data operations, including imports, updates, deduplication, and hygiene tasks to maintain accuracy and consistency
• Reports to CRM Director – Premium Sales

What This Person Will Bring

• Bachelor’s Degree preferred
• Experience with ESPs and email marketing (Salesforce Marketing Cloud experience is a plus)
• Strong understanding of database concepts and segmentation
• Comfortable working with large data sets and the ability to interpret actionable insights
• Knowledge of analytics tools such as Google Analytics and Tableau
• Proficient in Microsoft Office tools, specifically Excel
• Experience with Photoshop or graphic design software preferred
• Strong analytical and problem-solving skills with a willingness to learn, adapt, and be open to change

Benefits & Perks

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-based basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The Expected Compensation For This Position Is

$68,000.00 USD - $85,000.00 USD

• Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.