LN Venues, Backstage Facility and Hospitality Manager - Talking Stick Resort Amp

Live Nation Worldwide, Inc.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Tuition assistance

Free concert tickets

Employee ticket program

Job summary

Live Nation Entertainment in Phoenix, AZ is seeking a Backstage Facility and Hospitality Manager for the Talking Stick Resort Amphitheatre. The role oversees backstage hospitality, coordinates catering, accommodations, transport, and artist rider needs, and collaborates with the Production Manager to ensure exceptional guest experiences.

Reporting to the General Manager, you will implement playbooks, supervise staff, manage budgets, and maintain cleanliness and safety.

Qualifications

• Must have experience in backstage/production/hospitality environments.
• 0
• Bachelor's degree in Hospitality or similar is preferred.
• 1+ years backstage/production/hospitality experience required.
• 2-3+ years leadership/management experience preferred.

Responsibilities

• Oversee backstage hospitality program and execute Venue Nation goals.
• Coordinate catering, accommodations, transportation, and amenities.
• Inspect backstage areas for cleanliness, safety, and functionality.
• Collaborate with Production Manager to meet artist and touring personnel needs.
• Train and supervise hospitality staff to uphold brand standards and service quality.

Skills

Composure under pressure

Attention to detail

Local market knowledge

Time management

Hospitality mindset

Strong communication

Problem-solving

Team leadership

Maintenance & cleaning knowledge

Food & beverage safety

MS Office / Canva / Adobe proficiency

Education

Bachelor's degree in Hospitality

Tools

Microsoft Office Suite

Canva

Adobe Creative Suite

Job description

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Our backstage teams have a leading role in the experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done is the extent to which they will care not only for our Artists and touring personnel, but for each other. Live Nation is seeking a Backstage Facility and Hospitality Manager for the Talking Stick Resort Amphitheatre. The position will report to the General Manager and work closely with the National Director of Backstage Facilities & Hospitality. This role serves as a liaison between the venue, artists, and touring personnel, ensuring the seamless execution of backstage hospitality operations. This role also collaborates closely with the Production Manager to uphold the highest standards of service, facilities management, and guest experiences in alignment with Venue Nation’s backstage hospitality playbook.

WHAT THIS ROLE WILL DO

• The Backstage Facility and Hospitality Manager will oversee Talking Stick Resort Amphitheatre backstage hospitality program & execute Venue Nation’s division-wide goals and objectives.
• Implement Venue Nation’s backstage hospitality playbook, adhering to standards and protocols.
• Collaborate with Production Manager to anticipate and fulfill artist and touring personnel needs.
• Coordinate and oversee all aspects of backstage hospitality, including catering, accommodations, transportation and amenities.
• Conduct regular inspections of backstage areas, dressing rooms, and hospitality spaces to ensure cleanliness, safety, and functionality.
• Coordinate with facility maintenance staff to address any repairs, maintenance issues, or equipment malfunctions promptly.
• Maintain a high level of communication and responsiveness to artist and touring personnel requests and preferences.
• Ensure the cleanliness, functionality, and ambiance of backstage areas, dressing rooms and hospitality spaces.
• Identify opportunities to enhance backstage hospitality offerings and provide unique experiences for artists and guests.
• Monitor and assist in managing hospitality expenses, and vendor contracts.
• Train and supervise hospitality staff to deliver exceptional service and uphold Venue Nation’s brand standards.
• Partner with local backstage caterer to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.
• Manage dining spaces for cleanliness, efficiency and quality.
• Participate in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
• Create memorable, hospitality-minded moments at every show by maintaining a high-quality backstage atmosphere that is warm and welcoming.
• Coordinate with the Artist Services team to facilitate nationally planned experiences.

WHAT THIS PERSON WILL BRING

• Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
• Outstanding attention to detail and organizational skills.
• Local market knowledge and a variety of local relationships.
• Must have strong time management and multi-tasking skills.
• Must be passionate about providing genuine hospitality.
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Possess strong problem-solving skills and demonstrated experience finding creative solutions.
• Must be able to take detailed direction and corrective feedback.
• Must be able to complete job independently and work within a team.
• Strong communication skills.
• Knowledge and skills surrounding maintenance and cleaning.
• Knowledge of food, beverage, safety and sanitation standards.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30lbs using proper lifting techniques.
• Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Canva, Adobe.
• Bachelor's degree in Hospitality, or something comparable preferred.
• 1+ years of backstage/production/hospitality experience.
• 2-3+ years of work experience in a comparable hospitality role.
• 1-2+ years of leadership and management experience.

BENEFITS & PERKS

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the role they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiter contact lines are omitted. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.