LLM Platform Engineer

SupportFinity™; San Francisco (CA); Hybrid; USD 245,000 - 345,000; Full time

Benefits offered by this job

Flexible time off

Health insurance

WFH support

Home office setup

Cell phone stipend

Internet stipend

Wellness allowance

Childcare allowance

Parental leave

401k match

Dogfooding budget

Global PTO

Parental leave

Job summary

Whatnot is seeking engineers to shape the future of AI/ML by building and scaling core infrastructure for LLM applications across the company. You will ground model outputs in Whatnot’s business context and develop robust evaluation frameworks.

Join a remote-friendly team with hubs across the US and beyond, delivering scalable, secure AI-powered features for a leading livestream commerce platform.

Qualifications

• Bachelor's degree or equivalent work experience in a technical field.
• 3+ years of software engineering experience building and maintaining production systems for consumer-scale loads.
• 1+ years of professional Python development.
• Ability to work autonomously and drive initiatives across multiple product areas.
• Experience with databases and monitoring/logging tools.
• Familiarity with cloud platforms and managed services.
• Strong communication and documentation skills.

Responsibilities

• Own the infrastructure powering LLMs across critical surfaces.
• Create robust and scalable LLM evaluation frameworks.
• Deploy RAG systems and MCP servers with PII controls.
• Design human-in-the-loop feedback pipelines for scalable evaluation.
• Bridge research and production to scale ideas into solutions.
• Take on new technical challenges as we scale AI across the ecosystem.

Skills

Python

Production systems

Autonomy

Communication

Cross‑team collaboration

Documentation

Monitoring/logging

Cloud platforms

Education

Bachelor's degree in CS/Math/Statistics or related

Tools

PostgreSQL

DynamoDB

Elasticsearch

Redis

DataDog

Grafana

AWS (Sagemaker/Lambda/Kinesis/S3/EC2)

EKS/ECS

Kafka

Flink

Job description

Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it’s trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

We’re looking for builders—intellectually curious, highly entrepreneurial engineers eager to shape the future of AI and ML at Whatnot. You’ll design and scale the core infrastructure that powers large language model applications across the company, working side by side with machine learning scientists to bring cutting‑edge models into production and unlock entirely new product experiences. This means building systems that make AI dependable and fast at scale—from building retrieval systems to more effectively ground LLM responses in Whatnot’s business context to developing scalable LLM evaluation frameworks and human‑in‑the‑loop feedback mechanisms.

What You’ll Do

• Own the infrastructure powering LLMs across critical business surfaces—supporting growth, recommendations, trust and safety, fraud, seller tooling, and more.
• Create robust and scalable LLM evaluation frameworks to measure model performance, guide iteration, and prevent regression via CI/CD.
• Deploy RAG systems and MCP servers to more effectively ground LLM responses in Whatnot’s business context while enforcing rigorous PII controls.
• Design efficient human‑in‑the‑loop feedback pipelines that can be used to inform scalable LLM evaluation.
• Bridge the gap between research and production, helping to transform experimental ideas into scalable solutions.
• Stretch beyond your comfort zone to take on new technical challenges as we scale AI across Whatnot’s ecosystem.

US Based

We offer flexibility to work from home or from one of our global office hubs, and we value in‑person time for planning, problem‑solving, and connection. Team members in this role must live within commuting distance of our New York, Seattle, Los Angeles, and San Francisco hubs.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they’re building. They care more about outcomes than credit and stay close to the product and the people using it.

• Bachelor’s degree in Computer Science, Statistics, Applied Mathematics or a related technical field, or equivalent work experience.
• 3+ years of software engineering experience building and maintaining production systems for consumer‑scale loads.
• 1+ years of professional experience developing software in Python.
• Ability to work autonomously and drive initiatives across multiple product areas and communicate findings with leadership and product teams.
• Experience with operational, search, and key‑value databases such as PostgreSQL, DynamoDB, Elasticsearch, Redis.
• Firm grasp of visualization tools for monitoring and logging e.g., DataDog, Grafana.
• Familiarity with cloud computing platforms and managed services such as AWS Sagemaker, Lambda, Kinesis, S3, EC2, EKS/ECS, Apache Kafka, Flink.
• Professionalism around collaborating in a remote working environment and well‑tested, reproducible work.
• Exceptional documentation and communication skills.

Compensation

For US‑based applicants: $245,000 - $345,000/year + benefits + stock options.

Benefits

• Flexible Time off Policy and Company‑wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work. Company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employment

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.