Living (Leasing) Consultant - Lyric at Norton Commons

Capital Square Living; Prospect (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Housing discount

Cell phone reimbursement

Job summary

Capital Square Living seeks a Living Consultant to be the primary contact for prospective residents and ensure a welcoming environment at our properties. You will coordinate marketing, leasing, and renewal strategies to meet occupancy and revenue goals, guide applicants through leasing, and secure renewals while maintaining resident satisfaction throughout the lease term.

You will greet prospects, conduct tours, process applications, and ensure move-in readiness.

Qualifications

• High school diploma or GED (General Education Diploma).
• Previous leasing experience a plus.
• Excellent organizational skills and customer service mindset.
• Strong computer technology skills with basic knowledge of MS Office Suite.
• Yardi/Yardi Voyager experience a plus.
• A valid driver’s license may be required.
• A positive, motivating, and team-oriented attitude.
• A desire to exceed in an extremely competitive environment.

Responsibilities

• Performs all sales and leasing activities to achieve revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, showing apartments, processing applications, and conducting credit screening and background checks.
• Prepares the lease and move-in package, ensuring a smooth resident move-in and lease signing.
• Inspects apartments prior to move-in and coordinates outstanding items with maintenance to ensure move-in readiness.
• Develops and implements short- and long-term marketing plans to sustain occupancy and follow policies related to concessions and programs.
• Uses on-site property management software to track apartment availability, record traffic and leasing activities, and manage resident data.
• Responds promptly to resident and Capital Square concerns and questions to resolve issues.

Skills

Customer service mindset

Organizational skills

Team-oriented attitude

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office Suite

Yardi/Yardi Voyager

Job description

Living ConsultantReports to: Community ManagerSUMMARYAs a Living Consultant, you are the primary point of contact for all prospective residents and will play a critical role in ensuring all prospective and existing residents feel welcome at Capital Square’s properties. This Living Consultant position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.PRIMARY RESPONSIBILITIESPerforms all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, showing apartments, processing applications, and conducting credit screening and criminal background checksPrepares the lease and move-in package, ensuring a smooth resident move-in and lease signingInspects apartments prior to resident move-in, ensures apartments are in move-in-ready condition, and schedules any outstanding items to be addressed with the maintenance teamStays informed about current market and competitor conditions that may impact the community’s occupancy and sales resultsDevelops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancyUses the on-site property management software (Yardi, etc.) to track apartment availability, record traffic and leasing activities, and manage resident and prospect data and critical demographic information about existing and future residentsResponds quickly and courteously to resident and Capital Square concerns and questions, taking prompt action to solve problemsKNOWLEDGE AND SKILLS REQUIREMENTSHigh school diploma or GED (General Education Diploma)Previous leasing experience a plusExcellent organizational skills and customer service mindsetStrong computer technology skills with basic knowledge of MS Office SuiteYardi/Yardi Voyager experience a plusA valid driver’s license may be requiredA positive, motivating, and team-oriented attitudeA desire to exceed in an extremely competitive environmentWORK HOURSWill normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.WORK LOCATIONOnsite at our property. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.COMPENSATION & BENEFITSIndustry-competitive salary and performance-based bonusesComprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans$35 per paycheck cell phone reimbursement120 Paid Time Off (PTO) hours, plus 40 hours of sick time11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)Matching 401(k) contribution30% housing discountProfessional development opportunitiesEQUAL OPPORTUNITY EMPLOYERAt Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.