LIVE!-Call Center Customer Service Specialist

TrailWest Bank; Missoula (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous benefits package

401k Plan

Paid holidays

Job summary

A community bank is seeking a Teller and Customer Service Representative for its Missoula Call Center. This role requires providing outstanding customer service, processing transactions, and assisting with account maintenance using technology. Candidates should have a high school diploma and effective communication skills, preferably with 1+ years in a similar position. This position offers flexible hours and a competitive salary along with generous benefits. Apply today for advancement opportunities!

Qualifications

• Ability to accurately and efficiently process transactions.
• Must possess a professional demeanor for email and video communication.
• 1+ years of experience in a teller or sales support position preferred.
• Professional demeanor and ability to communicate via email and video conferencing.
• Ability to maintain confidentiality.
• Willingness to work digital branch hours, including evenings, Saturdays and Sundays.
• 1+ year of teller or new account sales/support experience preferred.

Responsibilities

• Provide exceptional customer service while processing transactions.
• Assist customers with account maintenance and inquiries.
• Learn to operate the Interactive Teller Machine (ITM).
• Learn and maintain ITM technology.
• Handle email correspondence professionally and respond promptly via email.
• Balance and prioritize a variety of tasks and customer service issues.

Skills

Customer service

Communication

Technology proficiency

Education

High school diploma or equivalent

Tools

Interactive Teller Machine (ITM)

Job description

TrailWest Bank is seeking a confident individual to fill a role in our Missoula Call Center as a Teller and Customer Service Representative. Are you a motivated individual, looking for an exciting career at a growing local community bank? If so, read on!

The Customer Service Representative/Teller position offers a competitive salary based on experience. Also, we have a generous benefits package that includes PTO, a 401k Plan, and paid holidays. With a seven day per week schedule and extended hours of operations, the Call Center has both full- and part-time shift options available.

ABOUT TRAILWEST BANK

We are a locally owned, full-service community bank that believes in being honest in all we do. TrailWest Bank has set high customer service standards. We recognize that our relationship with our customers is the most important element to keeping them highly satisfied. By promoting relationship banking, we differentiate our banking services by creating a high value-added experience for our customers and employees.

We are seeking a positive, team-oriented candidate to provide exceptional customer service while they represent our bank when processing transactions, responding to questions, referring our services, and contributing to a dynamic team environment.

Responsibilities of this role include:

• Displaying an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
• Providing prompt, efficient, and accurate service to customers while processing their transactions.
• Effectively assisting customers with a wide variety of transactions, account maintenance, troubleshooting online banking issues, and handling general inquiries and information requests.
• Learning and maintaining technological skills for the operation of the Interactive Teller Machine (ITM).
• Handling email correspondence in a professional manner; responding to customer requests and inquiries promptly via email.
• Ability to balance and prioritize a variety of tasks and customer service issues.

Requirements:

• High school diploma or equivalent.
• Demonstrated ability to accurately and efficiently process transactions.
• Ability to learn and apply new technologies, processes, and procedures in a timely manner.
• Must possess a professional demeanor and ability to effectively communicate via email and video conference.
• Ability to maintain confidentiality.
• Must be willing to work digital branch hours, including evenings, Saturdays and Sundays.

1+ years of experience in a teller or new account sales/support position with a financial institution is preferred.

If you are interested in an exciting career opportunity with advancement potential, apply today! We look forward to hearing from you!

TrailWest Bank is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.