Litigation & Liability Manager

Swyfft; Tampa (FL); Remote; USD 80,000 - 120,000; Full time

Job summary

A pioneering insurance firm based in the U.S. is seeking a Liability and Litigation Manager to oversee complex property and casualty claims. The ideal candidate will have over 5 years of experience and a strong command of insurance law. This position offers remote work flexibility and a dynamic team environment focused on innovation and exceptional customer service.

Benefits

Medical, Dental, and Vision

401K with matching contributions

20 days of PTO annually

Qualifications

• 5+ years of progressive experience in property and casualty claims.
• 3+ years of experience leading and overseeing complex claims.
• Demonstrated expertise in property and casualty insurance coverage.

Responsibilities

• Manage and monitor a portfolio of litigated property and liability claims.
• Develop and execute comprehensive claim handling strategies.
• Provide guidance and mentorship to claims professionals.

Skills

Leadership

Analytical skills

Negotiation

Communication

Education

Bachelor’s degree

Juris Doctor degree

Tools

MS Office

Claims management software

Job description

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

About the Position

The Liability and Litigation Manager operates under broad direction with limited oversight, and will be responsible for overseeing and directing the management of complex property and casualty claims and associated litigation across various lines of business (primarily Homeowners and Commercial Property and Casualty), while exercising high discretionary judgment on matters of financial significance. This position interfaces regularly with senior leadership and carrier partners to align outcomes with Swyfft’s strategic and financial objectives. As such, this role requires a sophisticated understanding of insurance law, claim investigation, coverage analysis, litigation strategy, and vendor management to ensure optimal claim resolution and expense control.

This position reports up to the Director of Casualty and Litigation. In this position, you will also be involved in various projects supporting operations, including metrics analysis, quality management of service providers, and data veracity within the claims systems.

*This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Some travel for day-to-day work, team meetings, and training will be required.

Key Responsibilities: (What you'll be asked to do)

• Litigation Management: Manage and monitor a portfolio of litigated property and liability claims, ensuring timely and appropriate actions by defense counsel. Set litigation budgets, review and approve legal invoices, and participate in key litigation phases, including mediation, arbitration, and trial.
• Claim Strategy: Develop and execute comprehensive claim handling and resolution strategies for high-exposure and complex property and liability matters. Conduct critical coverage analysis and assist adjusters in determining proper reserves. Exercise sound judgment in setting reserves and evaluating exposures, recognizing how policy wording, case law, and jurisdictional nuances impact liability and indemnity outcomes.
• Vendor Oversight: Select, onboard, and rigorously manage outside defense counsel, independent adjusters, investigators, and experts, ensuring adherence to billing guidelines and performance metrics.
• Training and Mentorship: Provide guidance, technical expertise, and mentorship to claims professionals on best practices in claim investigation, negotiation, legal defense, and regulatory compliance.
• Reporting and Analysis: Prepare detailed reports for senior management on claim trends, litigation outcomes, and reserve adequacy. Analyze claim data to identify potential risks and recommend risk mitigation strategies.
• Compliance: Ensure all claim handling and litigation activities comply with internal policies, state regulations, and fair claims practices acts.

The Successful Candidate: (What we're looking for)

• Experience leading, hiring, and developing team members.
• You're comfortable working in a metrics driven claims environment.
• You are well versed in and have a great understanding of insurance law.
• Both internal (your peers) and external clients commend your excellent communication and follow up skills.
• You inspire confidence in your team and external partners alike through fairness, decisiveness, and a solutions-oriented mindset.
• You “think on your feet” and provide solutions to complex situations.
• You bring intellectual curiosity, empathy, and a command of both the art and science of claim resolution.
• You're detail oriented, organized, and can multi-task like nothing anyone has ever seen before.
• You're a get-the-job-done, self-starter that thrives in a fast-paced, team-oriented environment.

Some Requirements

• 5+ years of progressive experience in property and casualty claims.
• 3+ years of directly leading or overseeing complex claims and litigation.
• Demonstrated expertise in property and casualty insurance coverage, tort law, and litigation procedures.
• Demonstrated ability to independently adjudicate complex litigated claims with minimal oversight, exercising discretion in high-impact financial decisions.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Swyfft and our partners’ ability to be profitable).
• Exceptional analytical, negotiation, and communication skills.
• Proven ability to manage external vendors and legal counsel effectively.
• Experience with claims management software and litigation analytics tools.
• Must have good business acumen (i.e. understand how an insurance company works, including how this role impacts both Swyfft and our partners’ ability to sustain business).
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  • Thinking with a global mindset first.

Education

• Bachelor’s degree or equivalent experience is required
• Juris Doctor degree is preferred, with active membership in good standing with a State Bar Association (even if not practicing law directly in this role). Alternatively, one or more advanced educational or industry designations such as CPCU, AIC, or CCLA is preferred.

Computer Skills

• Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word, and Excel)
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.

Other

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

We Have a Great Benefits Package!

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

If you require accommodations during the application or interview, please contact Human Resources at [e-mail], and we will make every effort to accommodate your needs.

Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.