Liquor Store Associate

Winn-Dixie Retail Stores; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Winn-Dixie Retail Stores in Jacksonville, FL seeks a Customer Service Associate to ensure courteous, prompt service and a friendly store atmosphere. You will help customers, handle transactions, and assist in maintaining clean, compliant operations across departments, with a focus on alcohol sales procedures.

The role requires you to be at least 21, complete TIPS/alcohol training, and pass background checks.

Qualifications

• Must be at least 21 years old and able to pass a background check.
• TIPS training and alcohol compliance knowledge required.
• Ability to read, write, speak, and understand English; bilingual in Spanish is a plus.
• Authorized to work in the United States.

Responsibilities

• Deny sale of alcohol or tobacco to underage or intoxicated customers.
• Observe customers and verify age; monitor to prevent open containers leaving.
• Provide courteous service and product suggestions.
• Operate cashiering equipment and handle transactions.
• Keep work area clean and safe.

Skills

Customer service

Teamwork

English language

Cash handling

Basic computer skills

Attention to detail

Education

High School diploma or GED

Tools

POS system

Alcohol compliance training

Job description

Press Control+M to start dragging object

Job Description

Job Summary

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.

Responsibilities

% Of Time

Compliance 50%

• Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring. customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.
• Provides continuous attention to customers' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.

Operational Excellence 25%

• Stocks and rotates department products to ensure freshness and date control.
• Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Operates department equipment and tools; Operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Qualifications

Required Education Course of Study

Preferred Education Course of Study

High School / GED Diploma

Language(s) Required Language(s) Preferred

English English and Spanish

Relevant Experience Supervisory Experience

0 -3 yrs minimum No Supervisory Experience

Knowledge, Skills & Abilities Required

• Must be at least 21 years of age.
• TIPS Training required prior to position start date. *See Addendum Below.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Ability to work in face-paced and busy environment.

Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.

Travel Percent & Overnight

Travel Percent Overnight

None No

Shift(s)

Text Editor

Required Certifications & Trainings:

Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.