Linux Data Center Operations Technician - Memphis

SpaceXSI; Southaven, Memphis (MS, TN); On-site; USD 52,000 - 78,000; Full time

Job summary

SpaceXSI in Southaven, MS seeks a Linux Datacenter Operations Technician to maintain the health of our server and network infrastructure across data centers and global points of presence. You will monitor, troubleshoot, rack and stack equipment, and ensure MTTR/MTTD goals are met while remaining flexible for on-site emergencies.

The role requires 2+ years in hardware, networking and inventory, willingness to work evenings or weekends, and the ability to lift up to 35 lbs.

Qualifications

• High school diploma or equivalency required.
• 2+ years on server, storage, compute and network hardware.
• 2+ years troubleshooting servers and networking infra.
• 2+ years inventory management and equipment handling.
• On-site availability and after-hours flexibility may be required.

Responsibilities

• Report to the job site during initial construction and communicate with engineering as required.
• Troubleshoot and monitor servers and network in data centers and POPs.
• Rack and stack data center network equipment.
• Maintain warehouse inventory and asset management using internal apps.
• Label and troubleshoot fibre/optics cables.
• Handle power cabling installation, troubleshooting, and repair.
• Install racks, servers and switches; stage, cabling, power up, and handoff to provisioning.
• Manage and resolve data center tickets via Jira.
• Create and maintain SOP documentation.
• Receipt and decommissioning of data center hardware.
• Vendor returns for infrastructure under/out of warranty.
• Manage spare parts inventory in the data center.
• Define, design and implement network layouts and solutions.

Skills

Linux server administration

Networking fundamentals

Hardware troubleshooting

Inventory management

On-call readiness

Attention to detail

Education

High school diploma or equivalency certificate

Tools

Jira

Scripting (Bash)

Job description

Southaven, MS; Memphis, TN

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

ABOUT THE ROLE:

As a Linux Datacenter Operations Technician at SpaceXSI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

RESPONSIBILITIES:

• Report to the job site during initial construction and report back to the engineering team as required.
• Performing troubleshooting and monitoring of the servers and network in our data centres and global points of presence.
• Rack and stack of data centre network equipment.
• Maintain warehouse inventory and asset management using our internal application.
• Labeling and troubleshooting for fibre/optics cables.
• Power supply cabling, installation, troubleshooting and repair.
• Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.
• Manage, response and resolution of data centre operations tickets used cross functionally within SpaceXSI via Jira.
• Create and maintain documentation of tasks and standard operating procedures.
• Receipt and decommissioning of data centre hardware.
• Vendor returns for infrastructure under and out of warranty.
• Manage spare parts inventory within the data centre.
• Define, design and implement network layouts and solutions within our data centres.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 2+ years of experience working with server, storage, compute and network hardware.
• 2+ Years of experience troubleshooting and repairing servers and networking infrastructure.
• 2+ years of experience in inventory management, and ordering, receiving and shipping server and network equipment.
• Position is subject to pre‑employment drug and random drug and alcohol testing.
• Position is subject to pre‑employment and annual post‑employment background checks.
• Physical Requirements:
  • Work is often performed in tight quarters and physical dexterity is necessary to perform job functions.
  • Ability to lift up to 35lbs. unassisted.
  • Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear.
  • Comfortable working in an environment requiring exposure to noise.
• Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required.

PREFERRED SKILLS AND EXPERIENCE:

• Navigating the system’s directories and filing system.
• Manipulating files in the Linux shell.
• User permission configuration.
• Package installation and software management.
• Ability to identify and apply different filesystem types.
• Using Linux commands for process management.
• Basic troubleshooting and debugging.
• Bash or other scripting.
• Experience being on‑call and ability to respond to critical events as needed.
• Experience leading Data Centre Infrastructure projects.
• Curious to always learn new things within the Data Centre World.
• Excellent prioritization and time management skills.
• Able to work in a fast paced environment.
• Detail Oriented.
• Oracle Experience.
• Inventory Management.
• 4+ years of experience in Structured Cabling Copper/Fibre.
• 4+ years of experience in Power and Cooling concepts inside the data centre.