Line Service Technician

Honda Aircraft Company; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Honda Aircraft Company in Greensboro is seeking a Line Service Technician to support ground operations for inbound and outbound aircraft, flight crews, and passengers, and to assist with FAA Part 145 repair station activities. You will perform line service duties, guide and park aircraft, conduct audits on equipment, inspect and maintain shop tools, and ensure safe, compliant operations.

The role requires a high school diploma and aviation experience, with strong customer service and

Qualifications

• High School Diploma or equivalent is required.
• Experience working in an aviation environment.

Responsibilities

• Perform line service duties per approved methods and practices.
• Guide, tow, park, greet, and organize arriving/departing aircraft.
• Assist with customer service facility audits on equipment and tools.
• Inspect, maintain, and repair shop equipment to high standards.
• Support the Repair Station with scheduled and unscheduled maintenance tasks.
• Work safely, maintain housekeeping per regulatory requirements.
• Provide daily turnover communication on critical tasks.
• Perform other duties as directed by the Service Center Manager.

Skills

Customer service

Aircraft parts terminology

Interpersonal skills

Multi-tasking

Independent work

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

The Line Service Technician is a customer-focused position responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passengers. This role also provides operational support to the FAA Part 145 Repair Station and contributes to the safe, efficient, and professional delivery of aircraft maintenance services.

Duties and Responsibilities:

• 1. Perform line service duties as assigned by acceptable methods, techniques, and practices.
• 2. Responsible for guiding, towing, parking, greeting and organizing aircraft that are arriving or departing from a Honda Aircraft ramp.
• 3. Assist with performing Customer Service Facility Audits on equipment, tooling, and shop expendables.
• 4. Responsible for inspecting, maintaining, and repairing shop equipment to a high standard.
• 5. Assist the Repair Station with scheduled and unscheduled maintenance tasks as required.
• 6. Perform assigned work in a safe, effective manner while practicing good housekeeping in accordance with company and regulatory requirements.
• 7. Provide daily turnover communication to fellow team members on critical tasks and items of importance.
• 8. Perform other duties as directed by the Service Center Manager.

Education, Work Experience, Certification and/or Licensure:

• 1. High School Diploma or equivalent required.
• 2. Experience working in an aviation environment.

Knowledge, Skills and Abilities:

• 1. Excellent Customer Service skills including listening, oral and writtencommunication, attention to detail, and responsiveness to customer needs.
• 2. Strong ability to balance conflicting priorities, multi-task projects and duties, continuously reassess and re-prioritize projects based upon customer/business needs.
• 3. Strong interpersonal skills.
• 4. Ability to interact with all levels of the organizationand customers.
• 5. Aircraft parts terminology knowledge is required.
• 6. Strong analytical and effective decision-makingskills.
• 7. Ability to act independently with a minimum level ofsupervision.

Physical Requirements:

• 1. Incumbents may be routinely exposed to equipment operational noise, heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.
• 2. Incumbents may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
• 3. Work safely and professionally while adhering to all regulatoryrequirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.)
• 4. Read, hear, speak, and see with no restrictions, as required by job duties.
• 5. Comprehend and adhere to management directions and/or safety instructions with no restrictions.